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The sample below is for a Division of Communication, Referral, Information and Assistance CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Manager
Division of Communication, Referral, Information & Assistance

Dynamic, articulate and high-energy Manager of Communications, Referral, Information and Assistance with a demonstrated track record of conceptualizing and orchestrating service campaigns for older adults that effectively reinforce and build strategic services and support. Eager to contribute proven expertise in the technical, conceptual and development of Human Services for the elderly. Proven ability to drive task force campaigns, collaborate on services and services funding and compliance with regulations. Bold, analytical thinker with the ability to communicate funding plans and service strategies to high level decision makers.

CORE STRENGTHS

 Feasibility Planning
 Elderly Assistance
 Communications
 Trainer/Mentor
 Training Manuals
 Medicare/Medicaid
 Processes & Procedures
 Health Insurance Counselor
 Staff Management

PROFESSIONAL EXPERIENCE
Prince William Area Agency on Aging 1990 to Present
Manager, Division of Information & Assistance – 2007 to Present
**Nothing in all of her documentation that stated what she does here.***

Aging Program Specialist – 2001 to 2007

 Collaborated with interdisciplinary team and consulted with other professions that provided technical assistance in planning, developing, implementing and monitoring services for older adults.
 As team member, reviewed plans for services and funding based on assessments of appropriateness of services, feasibility of funding plan, and compliance with the Older Americans Act regulations, division policies and procedures.
 Supervised the Virginia Insurance Counseling and Assistance Service Program (VICAP) Coordinator, and the Information and Referral Specialist(s).
 Efficiently prepared necessary correspondence, reports, summaries, statistics, data processing requests and other required communications, and participated in meetings, task forces, conferences and training seminars and sessions.
State Health Insurance Program
Virginia Insurance Counseling/Assistance Program Coordinator – 1993 to 2007
 Provided detailed education, counseling and assistance of Medicare beneficiaries with medical benefits programs, long-term care insurance, and problems with Medicare, Medicaid, and paying medical bills.
 Carefully explained insurance benefits and assisted Medicare beneficiaries understand, file or resolve problems with Medicare and Medicaid claims.
 Completed special training and supervision on health insurance counseling issues.

Volunteer Coordinator -1992 to 2001
 Developed all volunteer job descriptions, interviewed, screened, and referred applicants to appropriate units, and oriented and trained volunteers prior to assignment in specific units.
 Prepared and presented reports to management staff, and recommended necessary changes and adjustments to the volunteer program.
 Strategically recruited, trained, scheduled and provided for the supervision of volunteers, and arranged for on-the-job and other required training, supervision and evaluation of volunteers.
 Developed, prepared and maintained volunteer procedural and training manuals, provided written protocols to all volunteers, and maintained a database of volunteer worker contact information and schedules.

Nutrition Program Manager – 1990 to 1992
 Oversaw daily operations of nutrition program, including supervision of staff and managed resources.
 Directed program review and management evaluation processes, and developed and implemented internal administrative policies and procedures.

EDUCATION / CERTIFICATIONS / AFFILIATIONS
M.S., Rehabilitation Counseling – Virginia Commonwealth University
B.S., Psychology – Virginia Polytechnic Institute and State University

Certifications:
Certified Information & Referral Specialist – Aging (CIRS-A)

Affiliations:
Board of Directors, Virginia Alliance of Information and Referral Specialists

HONORS / AWARDS
Prince William County Employee of the Month, August 2009
County Executive’s Award, 1996

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