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Educational Program Coordinator

Customer Service…….Administrative Support…….Adult Education……. Registrar
Results-oriented, high-energy, hands-on administrative education professional, with a successful record of accomplishments in training, and customer service initiatives in academic support and service. Major strengths include strong student-centric service focus, excellent communication skills, competent, strong team player, attention to detail, and dutiful respect for compliance in all regulated environments. Thorough knowledge of business and custome- related practices, and a clear vision to accomplish institution’s goals.

PROFESSIONAL EXPERIENCE

Executive Assistant to the President – Benjamin Franklin Institute of Technology 2008 to 2011
 Performed critical administrative support services for all academia related functions and acted as liaison for Board of Trustees, responding to any support requests.
 Provided in depth research and development of “Success Boston” report on “Getting Through” for the Mayor’s College Success Task Force.
 Prepared for submittal 501c (3) application for Benjamin Franklin Institute of Technology to Ropes and Gray for legal advisement.
 Served as emergency response liaison for July 10, 2010 flood to the administration building; and acquired all fire, building and inspectional permits, and reconstruction cost estimator for restoration.
 Managed all scheduling and calendar appointments, and acted as project coordinator for the dean of Academic Affairs and President’s projects.
 Collaborated with Development Office to prepare President for meeting with potential and/or major donors, drafted clear and concise communications, and efficiently distributed materials.
 Accurately prepared expense reports, annual budget, and NEASC study budget for reimbursement and analyze annual costs.
Program Coordinator – Boston University, Health and Rehabilitation Sciences 2002 to 2003
 Independently recruited more than 400 parents to participate in Web-based Parent Survey – Children’s Self Care and Mobility Skills, telecommuting from home office.
 Prepared and maintained expense accounts, purchase orders, check requisitions, and reconciled payments to participants following established University and department procedures.
Customer Service Representative – Analog Devices 2000 to 2002
 Provided exemplary customer support services for pricing and delivery information to Intel, one of ADI’s largest accounts, and maintained data in ADI quote database ensuring consistent pricing across all regions.
 Utilized lead management tools to qualify leads by “warm calling” potential opportunities, and identified and pursued competitive opportunities and built relationships with customer management teams.
 Reconciled customer’s “scorecard” with ADI internal measurements and managed any conflict resolution on reported discrepancies.
Early Career:
Program Coordinator – Boston University, Sargent College of Health and Rehabilitation Sciences
File Manager – Office of Development, Research and Systems – MIT, Cambridge, MA
Computer Teacher, Adult Education Program – Quincy Public Schools Adult & Continuing Education,
Front Office Assistant – Promoted to Administrative Assistant – MIT Endicott House
Assistant Registrar – Suffolk University Law School

EDUCATION
Management Information Systems – Certified advanced coursework at MIT
Attended: ITT-Technical Institute, Northeastern University, Suffolk University, and Florida Institute of Technology for the following courses: SAP, Word, Excel, Outlook, Access, Adobe Photoshop, FileMaker Pro, PowerPoint, PageMaker, Electronic Publishing-HTML, Files Records Organization, Technical Writing, Search Engines, and Athena mainframe. BFIT- Introduction to C++

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