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MANAGEMENT

Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Strong technical and business qualifications with an impressive track record and hands-on experience in operations management and business development. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical solutions. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Organizational Leadership • Operations Management • Team Management • Customer Service • Strategic Planning & Execution • Business Development • Client Relations Management • Sales & Marketing • Customer Service

PROFESSIONAL EXPERIENCE

Overseas Supply Inc., Houston • TX 2009 – Present
Manager
Managed and oversaw store operations, including sales, profit and expense, inventory management and hiring of new associates. Collaborated with company executives to develop strategies and objectives to maximize productivity and minimize operational budget. Identified industry issues and recommended business solutions to upper management. Tracked orders, maintained up-to-date knowledge of requirements such as deliverable, schedules, logistics plans, logistics supplier contract and suppliers contract compliance protocols. Established and developed relationships with customers and partners in line with procurement/sales process. Identified and escalated customer issues, resolved customer-billing inquiries, prepared price quotations, supported daily office operations and maintained and promoted excellent client relations. Prepared detailed proposals and statements of work. Handled service pricing and margins. Facilitated sales transaction, issued bid request, developed and maintained vendor performance information. Reviewed special payment billings, designed, and modified new products by request.

Overseas Supply Inc., Houston • TX 2002 – 2009
Buyer
Purchased $10M worth of products per year including complex items involving detailed specifications. Participated in trade shows both locally and internationally to maintain knowledge and updates on trends and new product developments. Established specifications and analyzed value of competing bids, handled various tasks involving purchase of important and critical items requiring extensive or specialized knowledge and experience. Developed new supply sources for vendors and suppliers, discussed defective or unacceptable goods or services with inspection or quality control personnel, users, and vendors to identify source of trouble and apply corrective actions. Estimated values according to market price. Negotiated costs with vendors and customers to maintain price competitiveness. Collaborated with other departments to ensure proper payments/bills are processed in a timely manner to ensure efficient workflow. Maintained accurate vendors and items information to control procurement and logistical flow of merchandises. Handled domestic and international logistics tracking. Reviewed and logged freight invoices, compiled reports, coordinated with freight carriers and forwarders.

Overseas Supply Inc., Houston • TX 1999 – 2002
Executive Assistant
Provided administrative support to the CFO and CEO. Filed and retrieved corporate documents, recorded reports and maintained assigned project files and correspondence. Prepared presentation materials, ordered and maintained supplies, submitted expenses, reviewed incoming correspondence and prepared responses. Organized and maintained budgets, financial and administrative records. Created special reports, analyzed difference in budget and actual conditions in terms of trend and projects. Researched competitors and potential acquisitions. Submitted finding to CFO and CEO. Entered payroll information, coded and processed personnel forms, Invoices for Payment (IFPs), Limited Purchase Orders (LPOs), and petty cash vouchers. Served as liaison and maintained communication with senior executives and administrative staffs. Directed and guided team members. Handled outbound and inbound calls. Answered, screened, and referred all incoming phone calls. Maintained, updated and posted various internal corporate management lists and documents.

OTHER EXPERIENCE (1997–1999)

Eagle Distributors, Houston • TX Administrative Generalist 1997 – 1999

EDUCATION AND CREDENTIALS

Business Administration, 2006
University of Phoenix, Houston TX

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