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EXECUTIVE HUMAN SERVICE ADMINISTRATOR

Accomplished and dynamic professional consistently recognized for effective operations management, who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environment. Strong technical and business qualifications with an impressive track record of hands-on experience in Quality Assurance, Contract Management, Program Development, Civic Development, Child Welfare, Juvenile Justice, Youth Development and Individual and Family Counseling. Excellent analytical skills with keen attention to detail with proven ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost-effective solutions for enhancing competitiveness and improving customer service offerings. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

Core Competencies
Organizational Leadership • Operations Management • Program Development • Schedule Coordination • Client Relationship • Case Management & Analysis • Needs Assessment • Staff Training & Development • Quality Assurance
Contract Management • Civic Development • Counseling • Budget Development • Process Improvement

PROFESSIONAL EXPERIENCE

Connecticut Department of Children and Families
Bureau of Adolescent and Transitional Services 2005 – Present
Statewide Administrative Program Manager
Managed staff with different statewide assignments such as the Previous Jim Casey Initiative which includes the Connecticut Youth Vision Team, Youth Advisory Boards and Work to Learn programs, Community Life Skills Program consisting of 13 contracted providers and an annual budget of $500K, the Supportive Work, Education and Transition Programs with five providers and an annual budget of $2.M, and the Foster Parent CHAP Program. Handled and oversaw Statewide Mental Health/Therapeutic Support Service programs and project CHOICE Mentoring for adjudicated youth. Performed one on one mentoring to DCF committed youth, which consist of nine contracted providers and an annual budget of $450K. Supervised Sibling Connection Statewide Outcome Project and the Parenthood Initiative, and the Fatherhood Initiative. Co- managed the overall bureau fiscal budget and created draft on budget options. Created schedule, assigned and reviewed work of staff. Provided training and assistance to staff. Conducted performance evaluations, identified priorities and planned unit work. Created and maintained unit procedures and provided recommendations to develop policies and standards. Served as liaison with other operating units, agencies and outside officials regarding unit policies and procedures. Created reports and correspondence and performed related duties as required.
Hartford Area Office Quality Assurance and Administrative Services 2003 – 2005
Administrative Program Supervisor
Managed and oversaw office operations. Coordinated with Central Office Ombudsman Staff and Office of Child Advocate. Managed reviews of closed and open cases. Assisted Quality Improvement Team and participated in learning forums. Participated in Community Relations project and assisted in Community Development Initiatives. Supervised court liaison staff, oversaw implementation of program development initiatives. Served as Administrator for Office Council meetings and Lead Manager of Human Resource matters. Monitored and oversaw outcomes of community provider contract. Handled Area Office Fiscal Division, Administrative Case review/Treatment Planning Division and supported Managed Care System for Mental Health.
Division of Intergovernmental and Community Relations 2002 – 2003
Ombudsman
Monitored assessment and development of a Comprehensive Advocacy Program, which reviews and responds to all DCF bureaus. Assisted in establishing relationship with municipal government, community organizations and parent groups. Organized focus group meetings, involving of parents, providers, local officials, and DCF staff to identify problems and develop solutions, create statewide projects to improve outcomes for children and disseminate information regarding DCF in the community. Appointed and served as Commissioner for Statewide Multicultural Advisory Council and Statewide Research Consortium Committee.

Connecticut Juvenile Training School 2000 – 2002
Program Supervisor
Planned, developed and enforced Program Services at the Connecticut Juvenile Training School. Supervised first, second and third shift Unit Leaders including Supervisor, Duty Officers, Juvenile Supervising Officers and Chair Administrative Team Committees. Researched and implemented School to work Programs, Independent Living Programs, Community Aftercare Resources, Training Programs, Workshops and Policy.
Division of State Youth Development 1994 – 2001
Statewide Primary Prevention Services Coordinator
Oversaw operations of a federally funded statewide independent living, mentoring and Tutoring program for foster child and young adults ranging from ages 8-23. Performed counseling to youth and young adults regarding responsibility and performance such as, School to Work and Academic Attainment. Handled statewide community base contracts, budget development and evaluation, writing grants and review, policy development and analysis and program development. Supervised and provided consultation to five regional living coordinators and tow M.S.W. interns.
State of Connecticut Colleges
Middlesex Community Technical College 1999 – 2000
Doctorate Minority Fellowship
Assisted colleges in minority student counseling, recruitment and retention. Collaborated and reported to the Director of Retention Services and Multicultural Affairs. Handled recruitment of students, hosted college fairs, provided outreach to greater Meriden service area and maintained scholastic student records.
Connecticut Community Colleges 1995 – 2004
College Adjutant Instructor
Prepared and taught college-approved courses including human services, philosophy, sociology and psychology in line with approved course descriptions and class schedules. Handled development of syllabus, reading lists and division of responsibilities within the department. Advised students on academics and careers. Coordinated with students with academic discipline, developed knowledge in field of specialization and teaching/learning process. Maintained student records.
Hartford Behavioral Health, Inc. 2002 – 2003
Clinical Consultant
Received intense training in areas of Multi-systemic Therapy and Multi-systemic Family Development, which spearheaded the State of Connecticut’s interventions in assessing and providing services to both mentally challenged families and children in need through the Hartford County. Provided individual and family counseling to individuals experiencing mental health crisis. Formulated diagnosis and developed appropriate service deliveries.
Community solutions, Inc. 1993 – 1996
PT-Residential Case Manager/Clinician
Collaborated with the Department of Corrections, assessed and assisted clients with ongoing behavioral health issues. Counseled, advised and ensured accountability for incarcerated clients. Coordinated discharges with referral agencies, monitored clients behavior and implemented agency disciplinary procedures. Resolved client problems and created monthly progress reports.
Urban League of Greater Hartford Behavioral Health Division 1992 – 1993
Program Coordinator/Clinician
Provided counseling and advised mentally challenged patients, alcohol, and substance abusers ranging from ages 18 and above. Handled case management, developed and implemented community volunteer program. Coordinated food drives, handled grant writing and created monthly progress reports.
Department of Social Services 1990 – 1991 Social Worker and Family Counselor
Performed counseling and assisted families/individuals to overcoming specific social barriers such as alcohol and substance abuse, domestic violence issues and child abuse and neglect. Maintained and strengthened patients proper function.

EDUCATION AND CREDENTIALS

Master of Social Work, 1994
University of Connecticut – School of Social Work
Major: Clinical Casework and Community Organization

Bachelor of Arts, 1992
Hampton University, Hampton VA
Major: Sociology and Social Work

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