View Cart

Certified Resume Writers | Professional Resume Writing Service ~ Starting at Only $99!

The sample below is for a Executive IT and Operations Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

Get Started Now!

Executive IT & Operations Management

 Confident, creative and highly qualified Information Technology Leader with more than 10 years of network support, communications, and technical teambuilding performance in the healthcare industry, passionate about aligning business and technology goals.
 All inclusive technical background encompassing Change Management initiatives with a work ethic and commitment to organizational objectives within a highly competitive and rapidly changing marketplace. Demonstrated expertise in “visualizing” the overall technology objective and developing infrastructure and software systems objectives that provide increased performance enhancements.
 Extensive personnel training and performance initiatives that encompass detailed client service and support initiatives, infrastructur4e rapid growth, seeking a technology savvy organization delivering cutting-edge IT services and/or products in a Senior IT leadership role.

CORE STRENGTHS

 Clinical Lab Operations
 Call Center Management
 Client Relations/Retention
 Change Management
 Process/Procedure
 Performance Metrics
 Leader/Mentor
 Project Management

PROFESSIONAL EXPERIENCE
QUEST DIAGNOSTICS, IRVING, TX – 2001 to Present
Regional IT Director, – 2009 to Present
 Promoted to strategically lead with $5M operating budget, more than 90 personnel across the West Region Client Systems Delivery Team that includes 3 Regional Managers and 9 Supervisors, delivering outstanding service and support for Care360 TAT for new installations and service measurements.
 Cultivate stellar international relationships with all Regional and Business Unit senior leadership divisions.
 Developed and implemented new Care360 EHR certification and training program for field technicians that prepared them for advanced service and support initiatives and outstanding troubleshooting skills.
Regional IT Manager – 2007-2009
 Oversaw IT team of more than 50 personnel accountable for all installation and service support for the West Region, and provided development and implementation of new procedures, reducing install failures by 40%.
 Communicated critical standards of operations information between client Systems peers, Sales, Clients, Vendors and Company leadership that maintained customer service, safety, quality and standards; identified and resolved performance issues o recommend ways to improve business outcomes.
 Served as Project Leader and escalation point of contact with Client, Sales and other BU personnel for status of installation and service visits
Client Systems Manager – 2005-2007
 Oversaw all daily operations of Client Systems Delivery staff of 17 field technicians and in-house support personnel for deployment and servicing all connectivity products.
 Cultivated Vendor relationships that ensured cross-functional support and customer service was maintained.
 Verified laboratory IT compliance rules were followed by staff members.
West Region Helpdesk Manager – 2002-2005
 Supported 1st and 2nd tier support calls for the Western Region Helpdesk, managing a staff of 27 Help Desk personnel.
 Provided best-in-class over the phone service and support for client’s issues with lab reporting systems that included TOROL, SCAN, CC Link, e-Maxx, Fission, and Autodial Printers
 Provided detailed training Help Desk staff on all new products, and tracking of all open tickets and incidents that ensured ticket MTTR.
Client Services Representative – 2001-2002
 Collaborated with Physicians’ and office staff to troubleshoot complex medical, technical and software service issues.

EDUCATION / TRAINING / CERTIFICATIONS
B.S., Business Administration, Capella University, Dallas TX
Executive Leadership Development Program, Center for Creative Leadership, San Diego CA
Certified Help Desk Manager, STI Knowledge │Six Sigma Green Belt Trained, Quest Diagnostics

Order From Us Securely at ResumeMyCareer.com