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The sample below is for a Executive Level Operations Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Executive Level Operations Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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EXECUTIVE LEVEL OPERATIONS

Results-focused and dynamic professional, with diverse experience steering and directing all aspects of operations, business development, sales and marketing, and customer service. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies
Business Development • Customer Service • Operations & Project Management • Sales & Marketing
Strategic Planning • Staff Development & Training • Client Relationship Management • Process Improvements

CAREER SKILLS & HIGHLIGHTS

• IT program management professional with proven ability to direct full life cycle complex multi-site projects ensuring project delivery on time, within budget, and with high quality results.

• Exceptional leader capable of establishing vision, setting and communicating goals, motivating and developing people while driving revenue up and managing P&Ls of up to $10 million dollars.

• Comprehensive technical training background covering all facets of education: from technology selection, task analysis, design, development and delivery of instructor lead, distance learning and e-Learning solutions.

PROFESSIONAL EXPERIENCE

DecisionPoint Corporation 07/2012 – Present
VP of Operations
Manage operations, services, sales, and business development. Developed and implemented all aspects of office movement. Handle at-risk customer accounts, and develop relationships with additional clients. Created strategic plans for federal growth of new clients and implemented plans.
• Determine staffing requirements like recruitment, interview, hiring and training of new employees. Develop on boarding process for new employees.
• Established standard operation procedures to ensure provision of high quality and timely service to customers.
• Implemented Share Point and ensured its usage throughout company.

Tech Council of MD 02/2012 – 06/2012Special Projects
Assisted in the production of technical events. Worked with steering committee to determine themes, selection of speakers, and establishment of agendas for events. Secured sponsors to fund events.
• Promoted signature Tech Awards to increase nominations and prepared all materials for entry into judging process.
• Assisted in the selection of 2012 Tech Award finalist and winners.

Exeter Government Services 12/2003 – 02/2008
Project Manager
Enabled registration for approximately 200 courses, workshops, seminars, conferences and onsite training sessions offered yearly by the EEOC Training Institute. Developed key pre-launch management plans including project management plan, transition plan, test plan defining methods, and training plan identifying methods, activities and timelines required for the effective and efficient training of headquarters and field staff to support the new systems.
• Provided Event Management Services for EEOC Training Institute’s events and yearly conference including marketing, vendor management, hotel procurement, exhibitor and sponsor attainment as well as onsite management of 1000+ participant conferences.
• Designed and launched integrated eCommerce website for EEOC Training Institute, which included event information, online event registration, and bookstore.
• Developed EEOC Training Institutes Online Training Strategy, which included business goals, technology requirements, format, marketing, and rollout.
• Increased Training Institute revenue over 40% within 3 years of launch.

Micro Focus (formally MERANT/Intersolv) 01/1998 – 11/2003
Director, Training Services
Managed direct training sales team including worldwide training budget, and established yearly quotas and incentives to reach targets. Defined curricula and supervised instructional design and courseware development team responsible for creation of training materials, enabling release of materials in line with product release and certified technical instructors
• Developed training boot camp and certification program for internal and external audience
• Built and managed a $10M Professional Services Group responsible for development, deployment and sale of training on proprietary software products.
• Launched a new electronic learning program for customers that increased product sales, training sales, and customer success.
• Developed marketing campaigns to promote training product sales via direct mail, email, web and trade shows.
• Organized 200 yearly training events worldwide including development, contract negotiations and budget planning, marketing, programs, internal and external speakers, materials, schedules and venues.
• Launched a new training arm that provided corporate customers with training solutions that included training assessments, training infrastructure (LMS) and content, and training strategies for online education.

OTHER RELEVANT EXPERIENCES
Roadshow International, Inc., McLean, VA 05/1987 – 12/1997
Director, Software Support, 02/1994 – 12/1997
Director, Professional Services, 01/1992 – 02/1994
Manager, Customer Service/Program Management, 06/1988 – 01/1992
Customer Service Representative/Project Manager, 05/1987 – 06/1988

VOLUNTEER WORK

PTA – Silent Auction Chair
• Generated over $10,000 at public school auction by securing donors, organizing event and increasing donations for three consecutive years.

Westleigh Swim Team Sponsorship Chair
• Generated Gold, Silver and Bronze Sponsors to support summer swim team for three consecutive years 2010, 2011 and 2012.

EDUCATION AND CREDENTIALS

Bachelor of Science in Psychology
Towson University – Towson, MD

TRAININGS
PMP – Certification Training, Management Concepts
ITIL – Foundation, Senior Management Seminars
CMMI Concepts – Foundation, Executive Management Seminars

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