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The sample below is for Facilities Specialist Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Facilities Specialist Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service with proven ability to thrive in busy environment with positive results. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies
Customer Service • Client Relationship Management • Staff Training • Sales • Strategic Planning & Implementation
Organizational Leadership • Administrative Functions • Project Management • Staff Management • Scheduling

PROFESSIONAL EXPERIENCE

AT&T, Dallas • TX
Facilities Specialist 2005 – Present
Examined engineering work-prints for cable installation. Managed and provided schedule to cable throws and recons to work on systems. Collaborated with engineering and construction technicians to improve customer’s service and maintain lines. Handled customer service operations while receiving inbound calls on an ACD (automatic call distributor). Served as coach, trained new hires on the floor as well as existing managers. Developed job aids and taught techniques in using different systems and new technologies. Assisted P2R committee in creating activities to increase employee participation in outside sales and generate money for the company. Surpassed the limit of orders assigned a day ranging from DSL, new service and transfers. Handled special projects and with other departments to process orders in a timely and efficient manner. Supported representatives on the floor and distributed work for their timely completion. Utilized various mechanized systems such as BERT, MSOC, LFACS, SORD, SWITCH, BOSS, PREMIS, TIRKS, GRANITE, SHOTS, CTAP and RESLOG to acquire pertinent information. Assisted management in meeting key performance initiatives related to determining general circuit availability and recommended rearrangement of cable and terminal facilities. Handled request of multiple work groups such as UVERSE, RCMAC, CIAC, Construction and Engineering and technicians in the field for facility information and discrepancy resolutions. Trained fellow workers for additional information and engineering escalations. Directed P2R Committee activities to increase co-workers participation and consistently meet or exceed department expectations

Southwestern Bell, Houston • TX
Facilities Specialist – RMA 2/2001 – 2/2005
Maintained knowledge and utilized SORD, WFA, PREMIS, LFACS, SWITCH, PAWS, and SHOTS. Trained and assisted new representatives and managers on systems and procedures. Scheduled assignments in PAWS for employees and monitored accomplishment. Reduced cases of errors of other departments to ensure customer satisfaction and timely service.

Southwestern Bell, Houston • TX
Service Representative 6/1998 – 2/2001
Served in universal call center, processed customer billing, service orders and telecommunication equipment. Performed Head Service Representatives duties including training in systems and databases, sales coaching and assisting co-workers with sales script to increase revenue. Utilized the use of EASE, SORD, PREMIS, WFA, and BOSS databases for customer service. Initiated new service and transfer request to ensure excellent customer satisfaction.
Key Highlight:
• Increased revenue goals for sales and earned rewards for top salesmanship.
• Recognized as top 10% of service representatives of the company.
• Honored with commendations for customer service while being monitored on ACD.

EDUCATION AND CREDENTIALS

Bachelors in Education in History, Major in Geography, 2000
Texas Southern University

MD, Counseling Studies, on going
Capella University

CERTIFICATION & AFFILIATIONS
Six-Sigma Yellow Belt
Texas Pioneer, Women of AT&T, United Way Fundraising,
Women in Technology International, Community NETworks AT&T

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