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The sample below is for a Front Desk Manager Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Front Desk Manager Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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HEALTHCARE MANAGEMENT

Knowledgeable and dedicated Medical Management professional with a proven track record in managing overall healthcare operations while driving brand growth and improving patient service. Experienced leader recognized for building strong client and customer relationships while providing staff management, billing oversight, medical records coordination and IT liaison to achieve business success. Extensive experience in the healthcare industry adept at identifying key billing initiatives and provider coordination. Seek a Healthcare Management position where extensive patient-centric support, billing/coding accuracy, and staff management skills are held at a premium for a company poised for growth. Proficient in MS Office Suite, Sammy 2000, Medisoft, Lytec, EMR, CureMD, and IMS.

Core Competencies
Billing/Coding • AP/AR • Patient Service/Support • Staff Recruitment/Training/Evaluation
Vendor Relations • Inventory Management • Negotiation • Conflict Resolution • Team Leadership
Communications • Mentoring • Process Streamlining • Customer Relations • Operations Improvement

PROFESSIONAL EXPERIENCE
GEB Medical Management, New York • NY 2007 – Present
Front Desk Manager
Promoted to Front Desk Manager from Billing/Coding and facilitate billing and accounts receivable for 8 providers that specialize in Orthopedics, Internal Medicine, Podiatry, Chiropractic and Acupuncture. Manage 7 Patient Care Coordinators for 14 providers and ensure all patient-centric care and service are provided to each patient and provider staff. Developed processes/procedures for individual providers and patient care coordinators for exacting accountability each day. Serve as Medical Records Coordinator, ensuring that all records are stored in accordance with current regulatory compliance and with confidentiality. Manage all IT initiatives with vendors to ensure that all IT infrastructure is up and running with minimal issues.
Dr. Louis Calvano, Chiropractor, New York • NY 2004 – 2007
Office Manager/Billing Specialist
Managed all administrative office functions and reception functions, successfully managing all patient schedules, appointments, follow up communications and records management. Provided all insurance claims coding and submission that included Group Health, Workers’ Compensation, No Fault and Medicare. Assisted patients with all billing inquiries to a patient-centric resolve. Successfully negotiated lien settlements with attorneys, posted all payments and collaborated with physicians to appeal denials. Verified all patient insurance benefits and obtained authorizations required by insurance plans.
Dr. Robert Castelli, Podiatrist, Queens • NY Year – Year
Billing Specialist / Office Assistant
Performed overall office assistance and all aspects of insurance billing, daily charge entry and coding, prepared manual claims or electronic submission, monitored claims status, posted payments and researched denials. Obtained pre-certification for surgeries and procedures, ensured patient insurance and obtained referral and all other required authorizations. Scheduled all surgical procedures and served as receptionist.
Fuel Physical Performance Systems, New York • NY Year – Year
Marketing
Collaborated with Fuel PPS and other physicians to introduce strategic marketing services that targeted specific demographics, and assembled and distributed Fuel PPS packages.

EDUCATION AND CREDENTIALS

Certificate of Achievement for Medical Billing and Coding
York College, Queens, NY 2002 – 2003 • Infoserve Technologies Institute, New York, NY – 2004

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