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Accomplished and dynamic professional with solid and diverse experience in operations management, who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries and fast-paced environment. Highly organized and self-directed leader with strengths in recognizing and accelerating peer’s strengths, delegating the right task to the right person, and building teams that can conquer any challenges. Self-motivated and efficient with recognized ability to prioritize and coordinate multiple projects in a timely and efficient manner. Proven ability to successfully analyze an organization’s critical requirements, identify deficiencies and potential opportunities, develop innovative solutions and implement strategic change, both within and outside the organization, to meet organizational goals. Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals at any level.

Core Competencies
Client/Account Management • Organizational Leadership • Client Relations • Process Improvement • HR & Administrative Functions • Staff Development & Training • Organizational Development & Leadership • Budget Management • Customer Service • Strategic Planning & Implementation • Project Management • Technical Support • Program Development

Office of Planning and Performance Management (OPPM), Reston • VA 5/2012 – Present
Acting Director, GS-15/6
Managed individuals at the DOI, Indian Affairs and USDA. Hired, trained, educated, motivated and rewarded employees. Worked with minority serving the organizations, assisted individual in advancing missions and improve opportunities for women and minorities in government. Coached and mentored employees and interns for career advancement opportunities. Served as acting Director for the Office of Planning and Performance Management. Managed six personnel, ensured DOI and OMB requests are met as well as the Indian Affairs requests on performance data and costing inquires. Approved personnel actions, time and attendance, travel requests and oversaw staff budget and procurements. Conducted mid-year and year-end reviews and collaborated with employees to ensure training plans and career goals are followed. Participated in meetings including the OPPM responsible for specific Programs, which provides support from a directorial level, as well as DAS-M staff meetings. Served as member of the Data Management Committee, coordinated with tribes and regions to develop a Tribal Data Exchange system, which ensures reporting of performance data at the tribal level beginning in FY2012. Organized performance reporting at the agency level for all ten regions in the Indian Affairs-Performance Management System, which is beneficial in performance management analysis for senior management and assisted in analyzing performance data provided for the IA $2.3 billion budget. Documented targets for each region into IA-PMS.
OPPM, Reston • VA 7/2007 – Present
Program Analyst (GS-343-14/9)
Oversaw and supported Government Performance and Results Act (GPRA) for all the Indian Affairs Programs. Served as primary desk officer for the Office of Indian Energy & Economic Development (OIEED), Office of Indian Services (OIS), Office of Justice Services (OJS), and the Bureau of Indian Education (BIE). Monitored timeliness and accuracy of reporting performance data for strategic and operational plans, budget formulation, and performance accountability reporting. Served as contact for verifying numerical and narrative data from programs used to develop Goal Performance Table/Budget Build, presented to OMB and the Annual Performance Plan and Report for the DOI. Analyzed activity-based costing to provide managers with valuable statistical information for performance management data and budget. Collaborated with program managers to ensure definition templates are valid to support measures. Assisted program managers in developing key terms and definitions, prepared costing data to show trends. Reviewed data submitted in previous fiscal years in various locations such as Goal Performance Table, performance change table, Green Book and the narrative submitted by all IA programs, which needs to be validated with the IA-PMS and ABCm system. Provided quarterly program analysis, evaluated and analyzed data and narrative provided by the IA programs at all levels of the organization. Provided senior managers with quarterly progress report used to assess programs and address questions from the DOI and the OMB. Provided information technology support to 12 regions and its agencies and central office to ensure GPRA performance measure data is entered into the Indian Affairs – Performance Management System accurately each quarter. Trained users and collaborated with developer to ensure system specifications are met. Served as helpdesk support for all IA- PMS users. Coordinated with BIA and BIE Directors, Deputy Directors, and program managers to ensure measures included in the new SP are in line with Program and Indian Affair’s mission. Served as co-lead to develop eight IA Manuals, which guided performance management duties, performed by the Office of Planning and Performance Management. Conducted Activity-Base Costing/QuickTime training to 75 employees of the BIE including 21 Education Line Officers, school principals, and administrative support personnel.
USDA Office of the Assistant Secretary for Civil Rights, USDA/1890 Programs • DC 5/2004 – 7/2007
Management and Program Analyst (GS-343-13)
Monitored budget allocation and execution of approximately $3 million to ensure operating program objectives are met. Reviewed detailed financial transaction reports, monitored and analyzed spending trends and provided recommendations to the Director on areas of concern to avoid deficit spending. Established and managed staff for financial database to provide Director with up to date and accurate financial data. Evaluated expenditures made by the staff and 18 liaison officers, evaluated programs and provided recommendations to the Director for improvements. Prepared briefing books, assisted Director creating agendas and provided IT support in all presentations during meetings. Served as key member of the Executive Team Subcommittee for the Centers of Excellence, provided input and recommendations such as developing a reporting template and establishing reviews at the Center to ensure the Centers are meeting recommended criteria. Coordinated with University Deans to ensure collaboration between USDA and the 1890 community. Provided program support to the National Scholars Program Manager and the Agricultural Liaison Officer Program Manager. Maintained NSP database with updated information and created reports for statistical purposes. Developed five standard template letters for each ALO. Provided computer support to the USDA/1890 Programs staff, ALO’s, and scholars. Developed and presented Tracking System utilizing Microsoft Access to Directors. Created User Guide for the Tracking System. Served as National Special Programs Manager, supervised 16 liaison officers remotely, handled inquiries on USDA/1890 Programs, personnel issues, and approved travel, leave, procurement requests, and provided performance evaluation ratings. Reviewed and submitted weekly activity reports to the Assistant Secretary for Civil Rights, which is included in the Secretary’s Report for the White House. Organized and facilitated agenda for the monthly conference calls with the liaison officers. Oversaw team projects and specific assignments, provided advice, developed standardized templates and ensured on time completion.
Key Highlight:
• Successfully managed and facilitated ALO Training Workshop held in Little Rock in September 2006.
USDA Forest Service (FS), Washington • DC 6/1998 – 5/2004
Information Technology (IT) Specialist (GS-2210-13)
Provided technical support to 27 local employees and six employees located remotely at various Universities. Configured, troubleshoot, maintained and installed hardware, peripherals and software. Ordered all equipment and prepared IT budget of approximately $250K. Trained users on Microsoft Office, Lotus Notes, and Windows and resolved all user issues. Served as lead project manager on the Civil Rights complaints database. Facilitated weekly meetings with database task group and contractors regarding requirements and implementation of database. Maintained Employee Complaints Program Oracle database and created queries utilizing SQL*Plus to generate reports for Congress and FS Leadership Team. Coordinated with contractors to develop EEO Complaints survey form and database for complainants and resolved officials utilizing Lotus Notes. Created actual HTML form used for the survey.
Key Highlight:
• Successfully installed database at four EEO Service Centers and provided training at each Center.


USDA FS, Washington Office Computer Specialist (GS-12) 3/1992 – 6/1998
USDA FS, Cleveland National Forest Computer Programmer Analyst (GS-9) 8/1989 – 3/1992
USDA FS, San Bernardino National Forest Personnel Assistant (GS-5) 9/1987 – 8/1989
Army & Air Force Exchange Service, Guam Computer Operator/Data Transcriber 1/1986 – 9/1987
American Red Cross, Guam After-hours Caseworker 7/1986 – 1/1987
American Red Cross, Athens Greece Volunteer 1/1984 – 2/1985
Andrews AFB, MD & F.E. Warren AFB, WY USAF (Active Duty) Telephone Repairman 5/1978 – 2/1982


Bachelor of Science, 2007
Nyack College, Nyack, NY
Major: Organizational Management

Associates in Science, 2002
Northern VA Community College, Annandale, VA
Major: Business Administration

Executive Leadership Program (1 year) Federal Mediation Certification: Personnel Management for EEO Staffs Microsoft Suite Expert: Statistical Analysis: Supervisory Leadership/Management: Project Management: Information Systems (Hardware): Webpage Design: Database Development: Software Educator: Meeting Facilitation: Helpdesk Support: Contracting Basics for Contracting Officer Tech. Rep.: Essentials of Analysis: Basic Facilitation Course: PART and Performance-Based Budget: Budget Formulation: Microsoft Suite: Advanced PC Troubleshooting
Introduction to Oracle, Report Writer & SQL+

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