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The sample below is for a Healthcare Administration Office Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Healthcare Administration │ Office Management

 Dependable, detail-oriented and knowledgeable Office Management and Healthcare Administrative professional with a proven track record of stellar clinic/hospital/patient support with strong communications expertise. Seek to contribute advanced communications, medical billing/coding, patient assistance, and problem solving skills toward optimizing goals of a progressive employer in a Healthcare/Administrative or Office Management role.
 Demonstrate strong patient communications skills, excellent at building patient-centric rapport and demonstrating stellar billing, collections, and office administration initiatives. Proficient in MS Office Suite, Internet Research, IT Support, and all relevant medical software, CPT4, ICD-9, diagnosis/ coding and Medical Terminology.
 Fluent in Spanish, Portuguese, Filipino (Tagalog) and Mandarin.

CORE STRENGTHS

 Medical Terminology
 ICD-9/CM/CPT Coding
 Medical Billing/Reimbursement
 Insurance Health Plans
 Medicare/Medi-Cal
 Collections/Case Management
 Award-Winning Performance
 Technology Savvy

PROFESSIONAL EXPERIENCE
Bed Control Coordinator/Registrar – Seton Medical Center, Daly City, CA 2009 – Present
 Provide efficient hospital admissions, and quickly assign beds in coordination with charge nurses and supervisor.
 Process all admissions, intake of all personal and medical information and signatures on all required forms.
 Verify insurance coverage for pre-certification and admissions notification, and provide security for all patient valuables after admissions.
 Maintain 97% to 100% accuracy and compliance, verified on Auditlogix QI software score card.
 Provide patient financial assistance information to self pay and under insured patients, POS collections, cashiering, and front desk duties as required.
 Received commendation for multitasking with limited training, and known as knowledgeable resource by peers for hospital operations, insurance/billing questions.
 Recruited by management to provide UAT testing of new software before integration, and provide training for all new personnel.
Principal Admittance – UCSF Medical Center, San Francisco, CA 2004 – Present
 Provide overall admittance for Patient Placement Center, Transfer Center, Front Desk, and support for Financial Counseling Group.
 Oversee hospital facility’s patient flow, manage bed requests, moving of patients to alternate units during peak times, and efficiently document in database systems.
 Spearheaded the Bed Control department’s resource manual, and initiated check list of reports that ensure checks-and-balances within the department that eliminate errors that may affect patient flow and billing.
 Successfully track all expected patient arrivals daily using reports and constant communications with nursing areas and physician offices.
 Maintain and monitor data collection worksheets for accurate statistical purposes, and present variety of spreadsheets and reports for quality and department improvements.
 Perform patient changes, collaborating with case manager or as dictated by physician orders.
 Process telephone reservations for patients from acute care hospitals requiring transfer to UCSF Medical Center. Obtain necessary paperwork for transfer from referring hospital, demographic information, insurance information and clinical history, verifying all data received.
 Provide patient bedside interviews, collecting patient signatures on required hospital forms, provide information on advance health care directives to patients and families, and explain university’s policies and regulations. Commended by the management for meeting the departmental goals and obtained a 100% collection of patient’s advance health care directives status and required admission paperwork.
 Conflict resolution initiatives dealing directly with patients, providing customer-focused solutions.

Intake Coordinator/Field Services Coordinator – TLC Health Services, Burlingame, CA 2003 – 2005
 Screened all patient referrals from physicians, hospital discharge planners/case managers and other referral sources.
 Performed assistance on verification of insurance coverage and any necessary authorizations.
 Expertly staffed appropriate nurse or physical therapist performing admission assessment and ongoing treatment.
 Awarded “Employee of the Month” for achieving large number of patient census, exceeding work demands and expectations, and willingness to cover other clerical tasks.
 Liaison between referral sources, physician offices, hospitals, patients and external agencies.
 Provided superior customer service, building strong relationships with physicians, hospital discharge planners, medical group and insurance companies, case managers, and DME companies’ representatives.
Clinical Support/Insurance Coordinator – Visiting Nurses & Hospice of San Francisco, CA 1999 – 2003
 Gathered and verified patient account information and insurance coverage for accuracy, and provided payment policies, insurance coverage, billing procedures and costs.
 Ensured that the pre-certification, re-certification and concurrent reviews were performed and complete, accurate and on time.
 Developed and implemented mechanisms that promoted accurate and timely reimbursement.
 Established financial arrangements, exploring all avenues for payment resources and assisted in linking to available government funding sources.
 Recognized by management for effectively identifying insurance coverage issues, recovered and collected aging accounts receivable (95% collected) and had 100% success of overturning insurance authorization denials.
 Provided support to all rehabilitation and nursing staff, composed correspondence and memorandums, and prepared variety of reports and proposals.

EDUCATION / CERTIFICATIONS / TRAINING / AWARDS
B.S., Nursing (1 Semester short) – Manila Doctor’s College, Philippines – 1999
Certifications:
Coding Specialist Certificate – Health Information Technology Program – 2000

Training:
Medical Billing – At-Home Professions – 2001
Excelling as First Time Supervisor – Career Track, Inc., – 2003

Awards:
Employee of the Month
Employee of the Year
PRIDE Award
I’ve Seen a Star Award
Superstar Award nominee

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