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HEALTHCARE MANAGEMENT │ PROJECT MANAGER

Knowledgeable, results-focused with extensive experience in Healthcare Management initiatives. With more than 17 years of progressively challenging projects and leadership positions in the healthcare industry, offering resourceful insight into strategic marketing methodologies and exacting Project Management procedures.. Capable of working under high-pressure situations and deadline driven time lines. Proficient in MS Word, Excel, Access, and PowerPoint.
• Energized by opportunities in leading the development and implementation of creative and dramatic market branding initiatives and ensuring product lines receive the best representation in achieving new customer acquisition and creating brand awareness through effective marketing techniques.
• Demonstrated track record of regulatory compliance oversight, developing action plans for continued accreditation, and ensuring nursing care compliance is adhered.

Core Competencies
Strategic Analysis • Communications • Regulatory Compliance • Mentoring • Analysis & Planning
Budget Development & Adherence • Resource Management • Staff Leadership/Development
Policies/Procedures • Efficiency Enhancements • Client Relations • Staff Recruitment

PROFESSIONAL EXPERIENCE

Corizon Healthcare, Columbia • MD 2011 – Present
Project Manager – Maryland Regional Office
Lead administrative management for all offsite for inmate incarceration at the State of Maryland Division of Corrections (DOC). Oversee all facets of inmate healthcare initiatives, and serve as liaison between Bon Secours Hospital and Maryland Department of Corrections. Manage constant inmate healthcare scheduling, and supervise all aspects of inmate triage and documentation of illness. Provide oversight to all staff personnel, approve all staff scheduling, and utilize conflict resolution initiatives to resolve staff issues or concerns. Analyze, research and recommend offsite procedures, and ensure adherence to all recommended and schedules are completed with 30 days.
Key Highlights:
• Developed and implemented electronic database that provides scheduling of offsite appointments and accurately tracks all appointments, follow up and receipt of recommended consultant notes.
• Strategically revised and implemented scheduling process for all service delivery areas within the state
• Chairperson for the Offsite Improvement Committee, and successfully updated entire offsite scheduling process, as well as serving on the Regional CQI Committee.

Division of Pre-trial Services and Detention, Baltimore • MD 2008 – 2011
Regional Manager
Provided extensive oversight and management of healthcare delivery systems at numerous detention facilities, and managed all staff supervision for up to 100 nursing personnel. Collaborated with site management, Medical Directors and Commissioners ensuring contractual requirements are adhered for each facility. Provided guidance and management of all budget requirements for contract services for all assigned sites. Monitored site compliance focusing on all CMS administrative and clinical polices. Developed appropriate action plans for routine accrediting and/or compliance surveys. Recruited, oriented and trained new RN staff.
Key Highlights:
• Decreased off-site emergency runs by nearly 46%, reduced overtime from 11% to less than 4%, and reduced DOJ deficiencies from 110 to 11.
• Eliminated the use of “agency” nursing staff, and effectively maintained staffing fill rates above 98%.
Division of Pre-trial Services and Detention, Baltimore • MD 2007 – 2008
Regional Director of Nursing
Provided strategic delivery of nursing care to approximately 4,500 resident inmates incarcerated in Baltimore Pre-Trial Service Delivery area, and continuously reviewed and updated nursing policies and procedures for up to 100 nurses, and verified regulatory compliance to all state and federal regulations. Developed 40- hour orientation for new nursing personnel.
Key Highlights:
• Obtained 100% compliance on the Maryland Commission on Correctional Standards audit, first in the history of the Baltimore City Detention Center, and accreditation of Methadone Maintenance Program for Intake Facility and booking.

Baltimore County Detention Center, Towson • MD 2006 – 2005
Health Service Administrator
Performed strategic management of correctional care contract with budget oversight of $6M. Developed and implemented healthcare policies that followed guidelines of MCCS and NCCHS. Provided general Human Resources initiatives, payroll oversight, recruited, and hired new staff as needed. Managed all line item contractual compliance obligations.

Unity Healthcare, Washington • D.C. 2003 – 2006
Director of Clinical Support Services
Provided complete administrative oversight of outpatient mental health program, clinical occupational health program, laboratory services, medical record services, nursing supervision, and all HIV services. Daily management of all transportation services and quarterly inspections of 32 Unity Clinics ensuring compliance with local regulations, policies and procedures.
Key Highlight:
• Developed and implemented first re-entry program for offenders returning to the Washington, D.C. area, from federal facilities across the nation.
• Cultivated and executed Integrated Care Clinic on the ground of the old DC General Hospital, as a community clinic for ex-offenders discharged from the District of Columbia Department of Corrections.
PhyAmerica Correctional Healthcare, Washington • D.C. 2002 – 2003
Regional Manager
Managed all aspects of correctional care contract that included nine correctional facilities with budget oversight of $10M. Supervised nine health service administrators, and efficiently reviewed all offsite medical services for cost containment and effective procedures.
Prison Health Services, Washington • D.C. 2000 – 2002
Health Services Administrator
Oversaw all correctional care contract with budget administration of $6M. Performed review, established and cultivated healthcare policies consistent with ACA guidelines, and provided knowledge of HR compliance, payroll, and all recruitment strategies. Successfully attained ACA accreditation

ADDITIONAL EXPERIENCE
(Details available upon request)

Worked as Director of Nursing at Prison Health Services, Washington, D.C.; Evening Nurse Administrator Nurse Manager at Baltimore City Detention Center, Baltimore, MD; Charge Nurse Focus Point at Crownsville Hospital Center, Crownsville, MD; PRN Nurse at Psychiatric Institute of Washington, D.C.; PRN Nurse at Washington Hospital Center, Washington, D.C.; Pool Nurse (Med-Surg./Telemetry) at Maryland General Hospital, Baltimore, MD; Staff Nurse (PRN) at Prince George’s Hospital Center, Cheverly, MD

EDUCATION AND CREDENTIALS

MSN/MBA
Morgan State University, Baltimore • MD

BS, Health Services Management
University of Maryland, College Park• MD

ASN, Nursing
Prince George’s Community College, Largo • MD

Certified Correctional Healthcare Professional (CCHP)
Affiliations:
National Commission on Correctional Healthcare, American Correctional Association, and the Association of Correctional Health Services Administrators

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