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The sample below is for a Hospitality Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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HOSPITALITY MANAGEMENT

Dynamic, experienced and knowledgeable Hospitality Management professional with demonstrated experience in hotel operations, housekeeping oversight, cost containment initiatives, and providing superior customer service and support. Keen understanding of what it takes to provide a “customer destination experience” and to ensure quality room and service initiatives focused on exceptional hotel services that result in repeat business referrals and customer loyalty. Seek a position where Hotel oversight, quality customer service and business management are held at a premium for a world-class organization poised for growth.

Core Competencies
Hotel Operations Management • Staff Training/Development • Cost Containment • Client Relations
Housekeeping Supervision • Communication • Customer Service • Operations Improvement

PROFESSIONAL EXPERIENCE
Mainsail Suites Hotel, Tampa • FL 2005 – 2007 / 2011 – Present
Front Desk Supervisor
Provide front desk supervision for up to 10 personnel, serve as Night Manager on duty in Assistant’s absence, and manage workforce schedules and adherence to superior customer-centric service and support for 360-room hotel boasting 12,000 sq. ft. meeting space. Perform all conflict resolution regarding staff and patron concerns and quickly resolve to an applicable resolve. Oversee driver transportation schedules and monitor housekeeping to verify room availability. Audit end of day sales to verify desk agents accounted for correct room charges. Seen as first point of contact for customers and showcase rooms when requested. Verify all online reservations are accurately input into hotel software system and provide front desk coverage for all personnel requiring breaks that include PBX. Manage all facilities work orders for maintenance and IT department and attend monthly manager meetings to discuss new procedures. Oversee restaurant room service when required and escort guests to rooms, verifying concierge personnel are readily available. Focus on loss prevention and report any noted issues, keeping patron up to date on status. Verify that all customer stays are perceived as a “customer destination experience” facilitating repeat business and continued consumer loyalty.
Lake Carlton Arms, Tampa • FL 2007 – 2011
Leasing Consultant
Performed Leasing services for 2nd largest apartment complex in the United States, boasting 1,912 apartments for a family owned operation. Presented potential residents available models and discussed all amenities. Provided all leasing document creation and verified all paperwork was accurate, ran credit bureau and residential background checks for qualification purposes. Accepted all rental payments and security deposits, provided phone support, and focused on competitors programs and campaigns to make qualified recommendations/changes to current procedures and specials. Managed facilities maintenance and verified all upcoming apartments were refurbished for new resident and scheduled all repairs as required.

EDUCATION AND CREDENTIALS

Medication Nurse and Certified Nurse’s Assistant – 2004
Southwest Technology, Altus • OK

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