The sample below is for a Hospitality Management Resume. This resume was written by a professional resume writer, and demonstrates how a resume for a Hospitality Management Candidate should be properly created.
(888) 8880-8888 • firstname.lastname@example.org
Experienced and knowledgeable Hospitality Manager able to create a “Guest Destination” business through creative and innovative “branding” strategies and superlative guest service and support initiatives. Extensive track record of driving guest loyalty, and brand equity in the hospitality industry, seeking a forward thinking organization where these transferable skill sets and experience will create a “win-win” proposition. Exhibit high visibility, capable of moving business to the “next level”, building a strong guest focused staff that develops a unique and compelling destination for consumers. Able to effectively and efficiently manage all daily hotel operations that achieve planned goals for integrity, revenue, house profit, and maintain company standards for guest satisfaction, quality assurance, and asset protection.
Business Development • Sales/Marketing • General Management • Brand Development
Vendor Relations • Market Trends • Staff Training/Development • Negotiations • Conflict Resolution
Team Leadership • Communications • Guest Relations • Operations Improvement • Profit & Volume Growth
Holiday Inn Express – International Hotel Group, Frankfort • IN 1999 – 2012
Efficient and effective General Manager with oversight of all hotel operations, guest service, inventory management and workforce development and scheduling for all divisions. Recruited, hired and trained all personnel, focused on delivery of excellent guest service and support that provided a guest destination experience and resulted in repeat business, referrals and continued guest loyalty. Address and resolve guest queries in an expedited manner. Detailed knowledge of hotel maintenance activities. Provide cross-functional support regarding daily business operations, while fostering a positive guest environment.
• Recognized for most improved in overall guest satisfaction score 2010/2011, Rev Par.2010/2011, and RGI 2010/2011.
• Consistently awarded Certificates of Achievements for guest satisfaction, as a result of mitigating guest complaints and negative promotion.
Laqinta Inn & Suites. Bollingbrook • IL 2009
Developed all Product Improvement Planning (PIP) initiatives for approved project that provided a fresh new aesthetic appeal. Performed all inventory control initiatives and managed all maintenance issues and concerns.
• Exceeded corporate goals, and recognized for success.
Consultant – Travel Industry, City, IN
EDUCATION AND CREDENTIALS
BS, Sociology, University Name, City • ST
General Manager Hotel Certification │IHG Credits and Courses │Fire/Safety Class
Pool Inspections/Regulations: Indiana and Illinois │CHA Certification – in progress
Member – Indiana Chamber of Commerce Member