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Multifaceted and goal-oriented professional with valuable experience in office management, customer service, and key business functions including client and vendor relations, human resources, administration, and customer service. Highly organized and detailed adept at providing administrative direction and business office operational strategies critical to organizational success with proven ability to thrive in busy environment with positive results. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills, fluent in English and Spanish conversation, able to establish and maintain productive relationships across all organizational levels.
Office Management • HR & General Administrative Assistance • Customer Service/ Technical Support
Scheduling/Workflow Administration • Documentation • Negotiation/Presentation Skills • Time Management
STARTEC, Atmore • AL 6/2009 – 3/2010
Provided superior level of customer service particularly to English and Spanish speaking customers; resolved technical problems; processed payments; and handled open trouble tickets. Followed standardized processes and provided administrative support in line with normal business functioning
PORTALES COMPANY, Quito • Ecuador 4/2006 – 1/2008
Negotiated contract terms with developer or owner; prepared and revised contracts according to agreements; developed quotes for supplies on construction sites; prepared bills in consideration of charges, payroll administration, and payment of social security.
HIDROBO ESTRADA CONSTRUCTION, Quito • Ecuador 3/2005 – 4/2006
Human Resource Manager
Directed and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Administered compensation, benefits and performance management systems; developed monthly payroll reports for all employees of the company; calculated deductions from gross pay; and issued net pay amounts on checks.
PRODUBANK, Quito • Ecuador 11/2001 – 11/2004
Human Resource Assistant
Supported HR Manager of a bank institution; handled various administrative functions including data entry of monthly accounts of different departments.
EDUCATION AND CREDENTIALS
Master Degree in Science Management
Faulker University – Mobile, AL
Bachelor of Science in Business Administration
Universidad Politécnica Salesiana – Quito, Ecuador
Emphasis in Human Resources and Marketing
Microsoft Office Suite: Word, Excel, Outlook