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HR MANAGEMENT

Multifaceted and goal-oriented professional with extensive experience of HR, employment relations, and administrative functions, and strong knowledge and background of talent acquisition, employment laws, compliance issues resolution, and process improvements. Highly organized, adept at providing administrative direction and office operational strategies, skilled in planning, prioritizing, organizing, and accomplishing tasks. Highly analytical, and a logical thinker, recognized for effective improvement of complex work processes. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills, able to establish and maintain productive relationships across all organizational levels.

Core Competencies
Management • Talent Acquisition • Employment Law • Employee Relations • Performance Management
• HR Policies & Procedures • Staff Training & Development • Program Coordination • Process Improvements

PROFESSIONAL EXPERIENCE

Bank of America, Concord, CA 05/2011 – Present
Proficiency Coach, 02/2012 – Present
Disys Corporation – Contractor, 05/2011 – 10/2011
Plan and facilitate team and project related meetings and training programs. Delivers on-the-job training including targeted coaching to assist in resolving gaps identified in assessments.
• Function as primary knowledge expert, and lead team to consecutively maintain a 95% score
• Initiate implementation of best practices by sharing ideas across teams and various segments.
• Interprets data to support operational decisions and disseminate among teams.

Customer Relationship Manager, 05/2011 – 02/2012
Managed cases from home retention through liquidation. Consulted with customers, synthesized information and knowledge while providing solutions.
• Ensured compliance of federal laws while loan losses and legal concerns were minimized.

Wells Fargo Home Mortgage, Builder Division, Pleasanton, CA 04/2005 – 05/2011
Home Mortgage Consultant
Coordinated and ensured all aspects of the mortgage loan process were effectively completed. Provided consultation services to potential homeowners regarding financing options. Analyzed customers’ ability to meet financial obligations through assessment of credit risk.
• Resolved underwriting concerns through alternative loan structures.
• Researched competitive products and financial trends; monitored bank-lending practices, guidelines, procedures and policies.
• Collaborated between real estate developers, marketing agents, residential sales managers, and escrow officers ensuring bank’s products are effectively integrated within scheduled deadlines

Karen Walker-Tunoa and Lamorinda Funding Group, Lafayette, CA 05/2003 – 06/2004
Mortgage Loan Consultant
Interfaced with agents from multiple banks, mortgage finance institutions and other funding sources to broker mortgage loans. Originated conventional and government residential home loans directly with consumers

The Clorox Company, Corporate Headquarters, Human Resources, Oakland, CA 05/1992 – 05/2003
Organization Development Coordinator, 11/1999 – 05/2003
Hired sales professionals, and managed all aspects of the talent acquisition process, including sourcing, screening, job offer preparation, and applicant tracking process.
• Oversaw and conducted new hire orientation process
• Organized and coordinated sales events.

Human Resources Service Center Lead, 04/1995 – 11/1999
Directed the HR service center team; provided consultation services and guidance for all inquiries related to HR disciplines including corporate policy interpretation, application of California employment law, benefits and payroll while effectively managing all human resources.
• Documented call activity received in the HR Service Center.
• Revised and implemented presentations for the new hire orientation program.
• Analyzed corporate HR programs, identified emerging trends and recommended alternative solutions
• Trained and coached other HR professionals through various policy changes and new procedure rollouts.

Executive Assistant, 12/1993 – 04/1995
Provided office management and administrative support to the Director of Human Resources.

Administrative Assistant, 05/1992 – 12/1993
Supported four-member team in the Manufacturing and Contract Manufacturing Department, prioritizing multiple and complex support requests.

EDUCATION & CREDENTIALS

Bachelor of Arts in Business
Holy Names University, Oakland, CA

CERTIFICATIONS/TRAINING
Professional in Human Resources Designation – HR Certification Institute
Certificate in Human Resource Management – San Jose State University
Paralegal Studies Certificate – University of San Francisco

TECHNICAL SKILLS
Microsoft Office Suite; Word, Excel, PowerPoint, Outlook
Clorox HR Information System (TesserAct), HR Reporting Systems

PROFESSIONAL AFFILIATIONS

Board Member; Northern California Human Resources Association – Greater Tri-Valley Chapter
Member; Society for Human Resource Management (SHRM)

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