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HUMAN SERVICES CASE MANAGEMENT

Goal-driven and dedicated professional with extensive experience in counseling, managing cases, staff and committees and a strong competence in developing and implementing the strategic plans for the organization. Results-oriented and dependable individual possessing strong familiarity and understanding of various community resources, able to develop strategic partnerships to support community development programs. Excellent interpersonal, verbal and written communication skills proficient in building good communication channels across multiple sectors while maintaining a portfolio of contacts.

Core Competencies
Organizational Leadership • Strategic Planning • Program Administration • Public Relations
• Program Development & Coordination • Event Planning & Management • Case Management • Counseling

PROFESSIONAL EXPERIENCE

AIRS Citysteps Program • Baltimore, MD 2012 – Present
Case Manager
Manage caseload of 42 youth in at risk independent living facility, and maintain relations with care providers and resources citywide. Define policies and limits of care for new residential facility. Provide counseling, eviction prevention, workforce and resume assistance, event planning, and workforce development.
• Serve as liaison with other institutional providers in handling cases. Support emergency services, service linkeage, and intake interviews and files management.

Gaudenzia / Maryland Department of Corrections • Norristown, PA 2008 – 2012
Senior Counselor/Acting Supervisor, 2011 – 2012
Oversaw general functions of entire program, including delegating tasks, scheduling, leading team meetings, and managing 45 inmates with acute substance abuse issues.
• Facilitated one-on-one and group counseling, case consultation, and biweekly meeting and reports with middle management.

Counselor III, 2008 – 2010
Provided counseling to incarcerated population with chronic substance abuse issues. Administered and updated treatment plans, provided assessment, and aftercare monitoring and referral for ancillary services.
• Carried out motivational speeches at graduation ceremonies, event planning, and served as de facto liaison with contract providers and with upper management.

University of Maryland Medical Center, Harbor City Unlimited PRP • Baltimore MD 2007 – 2008
Program Planner
Handled 41 clients with chronic mental health issues; performed treatment planning, crisis intervention, and monitored for psychiatric and somatic health. Ensured client’s adherence to treatment plan.

OTHER RELATED EXPERIENCES
Vocational Day Program Counselor University of Maryland Medical Center • Baltimore, MD 2005 – 2007
Campus Safety Officer Andrews University • Berrien Springs, MI 2003 – 2004

CERTIFICATIONS/TRAININGS

Master of Divinity Degree, 05/2005; Andrews University
Bachelor of Arts in Theology, 05/2002; Oakwood College
Mechanical Engineering Technology, completed 66 credits; New York City College of Technology

CERTIFICATIONS/TRAININGS
Substance Abuse Counselor Certification, 12/2008; The University of the Pacific
Registered Addiction Specialist (#R0812111440); The Breining Institute
Applied Psychology and Communication, completed 144 hours training
A+ PC Maintenance and Repair Training

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