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IT MANAGEMENT

Highly dependable and dynamic professional with extensive experience in IT operations and project management, with strong understanding and knowledge of systems analysis, network administration, and technical support. Proficient in computer hardware, software and other peripherals with updated knowledge in current technologies in networks and servers, equipment, and other cutting-edge applications. Proactive and efficient with an extensive track record in evaluating and devising comprehensive solutions and proven ability to work effectively in busy environments with positive results.

TECHNICAL SKILLS

Operating Systems : Windows Server 2003 & 2008, Windows 7, Vista, 2000, XP Professional, NT, ME,
98, 95, 3.11, OS/8.5.1, 9.2, and X (Apple), AIX version 5
Software : Microsoft Office 2003, 2007, 2010; Word, Power Point, Excel, Publisher, Access
Veritas backup, VMWare, Adobe Photoshop & Acrobat; PcAnywhere, SMS, Citrix,
BindView, Oracle 8i & 9i, SQL 7 & 2000
Network Devices : Sonic Wall, Juniper, Cisco/Linksys hubs, routers and switches, VPN and SSL-VPN

PROFESSIONAL EXPERIENCE

Wayne County New York, Department of Social Services • Lyons, NY 10/2006 – Present
Information Technology Coordinator
Provide direction for IT staff assignments, and serve as liaison between state IT and department staff. Manage data backup, server maintenance, user support and troubleshooting, software and hardware systems upgrades, and maintaining systems integrity.
• Manage the WCDSS IT budget; analyze hardware and software systems and recommend needed updates.
• Collaborate with the staff development coordinator in assessing training needs and in implementing staff training.
• Oversee state network security and efficiency, including development and execution of a disaster recovery plan for the facility.

Lyons Public Library • Lyons, NY 07/2005 – Present
Information Technology Coordinator and Educator (Contract)
Coordinate all aspects of library computer system including hardware and software. Provide training and lessons to patrons. Instruct patrons at various levels of computer aptitude.

University of Rochester, Strong Memorial Hospital • Rochester, NY 10/1999 – 10/2006
Analyst / Programmer – Laboratory Information System
Monitored system and network administration, and active directory. Provided on call and technical hands-on support with project planning and implementation. Managed projects; assessed and implement needs of individual clients. Facilitated orientation of users on different operating systems.
• Handled 600 PCs and 250-networked printers. Maintained documentation of application configuration and processes.

OTHER EXPERIENCES
Lyons Public Library • Lyons, NY Clinical Technologist III 10/1997 – 10/1999 Data Control Clerk II 04/1994 – 10/1997

EDUCATION & CREDENTIALS

Bachelor of Science in Information Technology, 12/2010
State University of New York at Empire – Rochester, NY

Associate in Applied Science (AAS): Computer Science, 1991
Finger Lakes Community College – Canandaigua, NY

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