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INFORMATION TECHNOLOGY/NETWORKING

Accomplished and dynamic professional with solid and diverse experience in the field of Information technology. Proficient in computer hardware, software, servers, routers and other peripherals with updated knowledge in current technologies in networks and equipment, and other cutting-edge applications. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various system, with strong ability to assimilate job requirements, and successfully implement and complete projects. Enthusiastic individual and an excellent communicator, fluent in Arabic, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Process Improvement • Organizational Leadership • Performance Improvements • Servers & Routers • Project Management Hardware & Software • Operations Management • Technical Support • Diagnostics & Troubleshooting • Staff Training

PROFESSIONAL EXPERIENCE

Engineering Solutions & Products, Inc. 09/2004 -Present
Telecommunications Specialist
Provided technical and operational support on all aspects of PdM C20TM as a product. Assisted in all technical issued to support C20TM platform. Collaborated with Program Leads and FSRs to identify and verify fault identification, troubleshoot and assist in providing direction to resolve and prevent fault reoccurrence. Drafted technical write-ups for product best practice usage and anomalies. Assisted program leads and PdM staff with Configuration Management issues. Supported help desk activities and maintained accurate logs of all open, close and deferred until closed trouble tickets. Collaborated with technical team in a support services environment, handled assignments with operational units. Conducted New Equipment Training and refresher training as required, Supported CONUS and OCONUS missions. Served as Subject Matter Expert on all matters regarding Cisco Router, Switches, and Tactical Communication System. Reconstructed problems to determine cause and assisted in troubleshooting. Created temporary procedures utilized to resolve problem until software/hardware solutions are accomplished. Provided technical and operational guidance in planning, testing, integration, modification and maintenance of network functions. Troubleshoot and debugs all network problems. Assisted in troubleshooting FBCB2 system. Established operational procedures for Network Monitoring and Network management. Configured and optimized network servers, hubs, routers, and switches. Updated all network operating systems (IOS). Handled various Cisco 5500, 3600, 2600 series routers, and various Cisco 3700, 3500, 2900 series switches.

FSR/Trainer
Supported Cisco-based LAN/WAN configuration and management within U.S. Army Tactical Operations Centers. Served as point-of-contact for all ISYSCON (V) four related issues. Configured proprietary military network equipment, including physical firewalls and communications systems. Ensured positive connectivity within TOC ABCS environment (FBCB2, BFT, BCS3, AFATADS, ASAS, and Battle Command Servers). Configured and utilized tools to monitor network protocols (OSPF), throughput, and network bottlenecks. Handled Ethernet network architectures encompassing many different routing protocols (OSPF, BGP, EIGRP, and RIP), configured protocols to work with Virtual Local Area Networks (VLAN) as well as Virtual Private Network (VPN). Assisted in network planning and router/switch configuration and supported ancillary communications systems. Loaded database products and software patches required to build master hard drives. Provided centralized “help desk” and on-site network engineering support to various Army units within CONUS. Supported Tactical Operation Center communications systems verification and validation checkouts.

Field Service Rep
Served as point of contact for the S-3/G-3and S-6/G-6 staff for all FBCB2/BFT issues. Assisted in developing training programs packages, and maintenance procedures, training, installation, application of FBCB2/BFT capabilities .Performed installation, operation and maintenance support on said systems. Served as assistant instructor for end user New Equipment Training and Refresher courses. Monitored level of end-user comprehension. Assisted unit with troubleshooting, repair and replacement of FBCB2/BFT Line Replaceable Units (LRU’s).

Raytheon Systems Company, Fullerton • CA 1/2004 – 9/2004
Field Service Engineer
Provided technical support and trained customer on EPLRS equipment. Assisted in developing and deploying EPLRS Network Manager (ENM). Created multiple deployment plans for army units deployed in Iraq for Operation Iraqi Freedom.

OTHER EXPERIENCE (2000-2003)

U.S. Army Team Chief/Senior Operator EPLRS Network Control Station 10/2000 – 12/2003
EDUCATION AND CREDENTIALS
A.S. Business Administration, 2012
University Name, State
A.A. General Studies, 2011
Central Texas College, Killeen, TX

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