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INFORMATION TECHNOLOGY

Accomplished and dynamic professional with solid and diverse experience in the field of Information technology. Proficient in computer hardware, software and other peripherals with updated knowledge in current technologies in networks and equipment, and other cutting-edge applications. Highly motivated and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various system, with strong ability to assimilate job requirements, and successfully implement and complete projects. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, fluent in Arabic, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Process Improvement • Strategic Planning & Implementation • Organizational Leadership • Performance Improvements • Client Relations Management • Policy & Procedure Compliance • Customer Service • Project Management • Hardware & Software • Operations Management • Technical Support • Diagnostics & Troubleshooting

PROFESSIONAL EXPERIENCE

Department of Health Public Health Laboratory 2005 – Present
Information Technology Specialist
Provided technical and functional support to PHL Management, computer network, laboratory and customer personnel regarding implementation and operation of the Laboratory Information Management System (LIMS). Served as a technical and functional coordinator, representing PHL, to the LIMS vendor to coordinate implementation and post-implementation activities, including conducting review and monitoring of approved timeframes, systems acceptance testing and validation, operation and user procedures, functional and technical audits. Provided systems analysis support PHL in delivering services to customers. Served as an analyst/consultant and provided technical and functional support to the Information Services Section (ISS) on laboratory operation activities, which affects ISS, including the coordination and communication of laboratory systems activities and concerns. Coordinated with physicians, laboratory and other clinical and administrative personnel/individuals to handle changes and concerns regarding LIMS or other computer operations activities. Coordinated ISS development and implementation of automated laboratory reports delivery mechanisms for customers. Monitored and reviewed ISS activities relating to LIMS to ensure HIPPA, PHIN, NEDSS and other regulatory standards and requirements.

Department of Health, DC General Hospital 1978 – 2005
Information Technology Specialist
Served as a lead analyst in the Computer operations. Coordinate and implemented Hospital Information System (HIS). Developed and maintained over 200 computers (PC) and over 100 printers. Served as Supervisor of Computer Operations, oversaw 25 computer operator on a 365 -24/7 basis. Acted as lead analyst in the System Unit, served as Project Manager and principal investigator for studies of available technology on software efficiency to develop and manage (HIS) network. Served as analyst/consultant, provided technical and functional support to the Information Services Section (ISS) on matters relating to the operation of PHL’s computer network infrastructure, including installation and interface of a state of the art Medical Record System, Radiology System and Laboratory System.

EDUCATION AND CREDENTIALS

Degree Title, Year Graduated
University Name, State

TECHNICAL SKILLS

Hardware and Software: (IBM, DEC, COMPACQ, DELL and TANDEM Mainframes)
Operating System: Novell, SNA/SAA, O/S Windows 9x to Win XP, NT, MS 2000 and 2003 Server, MS 2010 Professional suite
O/S System Apps: Netware OS, MS Word, MS Excel, MS Power Point

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