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INFRASTRUCTURE SENIOR SYSTEMS ADMINISTRATOR

Accomplished and dynamic professional, highly experienced in software and hardware installations, implementation and troubleshooting. Dependable and exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. Highly reliable and results oriented with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills, adept in coordinating with outside vendors and off-shore resources in support of timeline and IT project deliverables.

• Successfully configured and implemented Active Directory Federation Services (ADFS) on Windows 2008 server providing token-based authentication to multiple internal applications.

Core Competencies
Network Operations Management • Project Management • Network Infrastructure Design • Helpdesk Operations
• System Implementations • Troubleshooting & Technical Support • User Training and Support
• Solutions Assessment & Configuration

TECHNICAL SKILLS

• Knowledgeable with various PC/Server hardware including HP Proliant DL series and Proliant blade servers.
• Skilled in installing, configuring and managing TCP/IP protocol, the Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), and Domain Name Service (DNS).
• Proficient in installation, configuration, support, troubleshooting, and maintenance of various software, including Microsoft Window Server 2000/2003, VMware and Terminal Servers.
• Possess strong working knowledge of VMware ESX servers for support of over 20 VMs.

PROFESSIONAL EXPERIENCE

CITIGROUP, WHG Webhosting • Weehawken, NJ 12/2006 – Present
Infrastructure Senior Systems Administrator
Manage client engagement services and solution implementations. Coordinated all implementation tasks involving third party vendors and provided consultation to clients on system implementation. Assess the organization’s technology usage and needs and recommend improvements, such as hardware and software upgrades.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Provide support to over 200 Wintel servers in DEV/DR/PROD/UAT environment. Build, maintain and support corporate web server farms (Webbank), install & configure Active Directory, IIS, and middleware applications such as siteminder, .NET, Oracle.
• Manage compliance issues and VTM patching on web servers. Troubleshoot various hardware issues involving HP Proliant DL series and Proliant blade servers.
• Developed and configured terminal server environment for all Webhosting group and provided support.
• Handle backup and security systems. Monitor system performance and provide security measures, troubleshooting and maintenance as needed. Set up servers with various monitoring system including Tivoli, BMC, ESM, Tears and HP SIM.
• Perform weekly audit. Collaborate with compliance, engineering and integration groups to ensure all applications and systems meet audit requirements.
• Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
CITIGROUP, SOE Support Team • Weehawken, NJ 07/2001 – 12/2006
Systems Administrator / Project Management
Functioned as team lead in the development of project integration lab in support of new operating system and required client applications; supervised IT projects and facilitated training to meet the needs of the customers. Managed daily operations of department: assessed workflow, established priorities, developed standards and set deadlines. Coordinated with department heads and vendors to resolve project issues.
• Designed and implemented network configurations, network architecture including hardware and software technology, site locations, and integration of technologies, and systems. Monitored and identified areas of operation that needed upgrade of equipment.
• Provided support to over 4000 clients with various applications running in Citigroup’s SOE environment including remote users with Citigroup terminal server farm and VPN access.
• Provided on-call support for SA group’s App severs and Terminal server farm, and managed all desktop/servers for Weehawken Customer Care Center Helpdesk.
• Managed clients’ email access using MS Exchange server. Set-up workstations and laptops with Windows 2000/XP clients and configured it for email access and printing capabilities.
• Delivered first and second level support for Microsoft Office applications and Windows NT and 2000 operating system, as well as migration of user groups between businesses and locations.

iClips • New York, NY 06/1999 – 07/2001
Systems Engineer
Developed and managed configurations on the company’s co-location facility. Configured 14 web servers running on Windows 2000 IIS 5.0 platform including remote access and VPN servers. Assessed, designed, and tested network systems including local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems.
• Managed strategic planning on system upgrades. Performed system reliability analysis and cost justifications on system replacements
• Performed network modeling, analysis, and planning. Analyzed and recommended network and data communications hardware and software.
• Designed and implemented development and staging environments, as well as active directory and group policies.

Pearson Technology • USR, NJ 11/1997 – 06/1999
Systems Administrator
Carried out desktop support for over 1000 Win NT/2000 workstations in two network environment SOE (Standard Operating Environment) and Legacy (Windows NT Domain and Novell).
• Provided VPN support including installation and configuration of Nortel intranet client, and dial up networking support for remote access to internal network.
• Supported users with Outlook and CCmail in accessing and troubleshooting HP Openmail email servers.
• Resolved user requests and issues regarding Windows 95, 98 & Windows NT/2000/XP Workstation Operating System Problems and network logon issues.

EDUCATION AND CREDENTIALS

Bachelor of Science in Manufacturing Engineering Technology, completing final year
New Jersey Institute of Technology – Newark, NJ

CERTIFICATIONS/ TRAININGS
Microsoft Windows 20008 Server Exams, currently taking
Windows 2000 and NT 4.0 Certification Track; PCAGE – Fairfield, NJ
Project Management Certification Training; Citigroup Training Center – NY
Certified in Microsoft Windows NT/2003
VMWare ESX4.x Certification Training
Linux Training (Basic Troubleshooting)

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