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Dynamic, articulate and knowledgeable Business Consultant working to complete Bachelors Degree in Degree Name, eager to contribute outstanding business development, operations management and strategic leadership toward optimizing the goals of a progressive employer in a Business Analyst role. Deep understanding of business processes, technology integration and revenue development initiatives that strengthen business infrastructure and position organization for long-term, sustainable success. Quick witted, bold-thinking and highly intuitive with the ability to foster cross-departmental collaboration to positively impact business outcomes.
Define & Identify Project Scope • Organizational Design & Development • Analysis and Performance Benchmarks Finance, Budget and P&L Accountability • Public Speaking and Presentations • Policy/Procedure Development
Risk Assessment/Liability Exposure • Conduct Due Diligence/Feasibility Studies • Process Streamlining
Build Alliances/Partnerships with Stakeholders • Customer Relations • Operations Improvement
Develop Go-to-Market Strategies • Strategic, Short- and Long-Term Planning • Communications
Profit/Volume Growth • Brand Analysis • National Account Development
TIAA – CREF, Charlotte • NC 2006 – 2007 / 2009 – Present
IT – Associate Desktop Engineer (2009 to Present)
Team Lead (2006 – 2007)
Provide strategic business analytics experience to appropriately define and identify project scope for IT infrastructure initiatives. Oversee complex software release projects, coordinate development, testing and implementation. Provide overall Project Management assistance to define software testing plans, implementation and provisioning plans, and maintenance and support planning strategies. Develop status reports, updates and business process analyses, issue tracking and communications. Accurately record and prioritize scope changes and coordinate with required IT departments to exceed customer expectations. Able to effectively diagnose software/hardware errors and compatibility issues. Keep open communications with business end-users, desktop support personnel, back-office provisioning team, IT Information Security, vendors and technology providers. Windows (XP, Vista, MS Office, Outlook, Active Directory, group policies, VB Scripting, Ghost, Tivoli, Windows domain networking, local area networking, and remote access software and VPN technology) troubleshooting experience. Provided consultative approach to providing customer technology solutions and presenting the most cost effective routes to attain business upgrades or installations.
As Team Lead developed and implemented proof-of-concept exercises to effectively evaluate proposed equipment reliability while ensuring overall performance of new standardization. Performed training to lower-level associates on incident management and effective resolution initiatives.
Answer Now Technologies (A Net Works), Durham/Charlotte • NC 1994 – 2009
Successful entrepreneurial startup supplying network and computer services to global Fortune 500 clients (London, Prague, Copenhagen, Vienna and Madrid, New York, and Washington, D.C.). Provided exceptional client service that included up to 300-node proprietary network setup for business meetings and conferences.
Performed network access/integration for various industries that included Hospitals, Computer Support Organizations, Medical Offices and Small Independent Business owners. Provided post installation support focused on technical training, documentation and supervision of onsite technical staff. Other services consisted of product support, market development, quality control, and productivity improvement for proprietary electronic audience response system. Programming support for proprietary software using Visual Basic Programming skills that assisted VB Engineer.
Lincoln Charter School, City • ST 2003 – 2005
Southlake Christian Academy, City • ST 2002 – 2003
Cresset Christian Academy, City • ST 2000 – 2002
Network Administrator / Computer Instructor
Performed informative technical training and documentation for Microsoft applications and server products to faculty and students and effectively rolled out new network systems spanning multiple campus locations. Maintained online Knowledgebase software library and image files for continued training and reference.
Provided network support for Windows 2000 LAN and Citrix Lab environment and configuration and support of Cisco 1720 routers. Provided instruction to students from K through 12 focused on subjects that included networking basics, TCP/IP, Windows 2000, Office XP and Macromedia MX Dreamweaver, Fireworks, Freehand as well as basic computer operations. Developed and implemented data migration, application integration and Web development for each campus.
(Details available upon request)
IT Manager/Contractor – Black and Veatch/Branch Division, Cary, NC
IT Manager – NCSU, College of Education and Psychology, Raleigh, NC
EDUCATION AND CREDENTIALS
Bachelor of Arts – Expected 2014
Liberty University, City • ST
Operating Systems: Windows NT, 2000, XP and above, UNIX, Linux, DOS
Software: MS Office Suite, Project, PowerPoint, Clarity, SMS, SQL Server, IIS, Symantec, Nortel VPN, Visio, Adobe, Outlook
Hardware: standard desktop hardware, DELL, COMPAQ, 3Com, CISCO routers, Ipsilon switches
Databases: Oracle 11g, SQL, TIM, dBase IV
Other: Tivoli Management Tools, OSD, Marimba, Safeboot, Sygate, Data Protector
Fundraising Volunteer – Juvenile Diabetes
Women’s Ministry and Bible Study Leader