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IT MANAGER

Innovative and results-oriented IT professional with solid and diverse experience in storage, back up, recovery, engineering applications and product development, managing overall operations and optimizing organizational processes. Highly motivated and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.`

Core Competencies
Process Improvement • Strategic Planning & Implementation • Client Relations • Technical Support • Software & Hardware • Organizational Leadership • Performance Improvements • Product Development • Team Management
Staff Training & Development • Scheduling • HR Functions • VPN Design & Installation • Servers • Diagnostics

PROFESSIONAL EXPERIENCE
All Copy Products, Inc., Denver • CO 12/2011 – Present
IT Manager/Senior Network Engineer
Manage five engineers, handled scheduling of customers, performed security audits, utilizing GFI Landguard, and wireshark, conducted audit analysis, network system design and system diagnostics. Served as IT manager, maintained schedules, documentation, and performed HR functions for the team. Conducted training and mentored all team members. Coordinated with upper management on directions for the department. Provided direction to team and lead initiatives to further growth.
DCNC, Inc., Denver • CO 8/2011 – 12/2011
Senior Network Engineer
Handled monitoring and maintenance of Microsoft 2003/2008, VPN design and installation, Remote Web Workspace design, training and installation, Citrix/VM Ware installation, desktop support and repair, Sonicwall installation and maintenance, remote server, and PC support in the Legal and Accounting industry.
Ricoh Business Solutions, Greenwood Village • CO 11/2008 – 8/2011
Technology Service Engineer
Managed four technicians, handled scheduling, and provided support to complex situations. Conducted training and mentored all team members. Collaborated with Sales department and developed relationship to foster trust between Sales and Service. Coordinated with Solutions Engineer and Sales Department and provided assistance to the IT department. Performed daily network consultation on Microsoft and Novell networks including Network break fix, network design and implementations, firewall configurations and repair and network project management. Provided daily consultation with sales executives and customers including solution design and implementations and solution break fix. Collaborated with Ricoh Multi Function Copiers and the solutions which supports and extends customer productivity? Performed remote maintenance and repair of customer’s computers and networks. Created training classes for sales and service departments.
Arapahoe Community College, Littleton • CO 4/2006 – 11/2008
Adjunct Instructor
Managed online courses using Blackboard. Taught classes on the Microsoft MCSA certification path. Created and taught 7-270, 70-290, 70-291, and the 70-284 courses, as well as Net + and A + courses, utilizing provided materials. Served as substitute instructor in technology based courses.
Jefferson County Public Schools, Denver • CO 11/2004 – 11/2008
LAN Technician
Assembled and maintained two Window 2003 File/Print/DHCP/DNS servers and two Novell 6.0 File/Print/DNS/DHCP/ZEN servers. Built and tested PDA’s, Smartphone’s, and Blackberry phones. Provided Tier 1 and two Tech support for over 400 users across multiple locations. Adapted superior customer service and developed respect and trust between users and the IT department. Monitored network connectivity from the PC to the switch as well as district standards on desktop utilizing ZEN and Ghost images. Diagnosed and repaired desktop and Server Hardware, Windows XP and 2000, Office 2000/ XP/2003, Internet Explorer 5/6/7, ZEN Works, Adobe Acrobat, STARS, PeopleSoft, Infinite Campus, Outlook 2003, Symantec Corporate Antivirus and SUS/WUS connectivity. Managed and maintained Novell/Active Directory connectivity and NDS/Active Directory users. Installed printers in NDPS and Active Directory. Provided maintenance and backup on Novell and Windows Server 2003 servers with Backup Exec 8.0. Managed and maintained the interoperability of a 70 PC, 5 Lab training center. Utilized WinInstall to develop and distribute Standardized PC images from Ghost. Also utilizing WinInstall developed and distributed software packages needed for each class to be help automate lab configuration.
Technology Alternatives/Jefferson County Public Schools, Denver • CO 5/2004 – 11/2004
Imaging Coordinator
Created a based line image for all new PC’s purchased for schools using Ghost and ZEN. Utilized Ghost to initialize a new computer at each school customized each image in line with school or intended use. Developed Ghost and ZEN image for remaining PC’s which enables Imaging team achieve or surpass time lines established for the process which allows team members to assist Jeffco IT staff with daily computer maintenance issues. Managed scheduling and training for the Imaging Team. Developed base line image and imaging procedures. Supervised Imaging Team including backup and recovery of all data and organized and coordinated imaging to Site Tech’s and Engineers.
Encompass Computer Works/Central Colorado Internet, Inc., Buena Vista • CO 2/2000 – 5/2004
Owner/Senior LAN/Wan Administrator/Senior Technician
Owned and operated a full service computer retail, repair, consulting and ISP firm which provides Multi-platform Linux/Novell/Windows 2000/NT-based system design, build and support/diagnostic services. Managed business development, customer service and handled negotiation for purchases averaging $200,000 per year. Conducted training and mentored six personnel. Designed and installed two Novell Groupwise servers. Handled setting up Proxim wireless bridge to extend connectivity of small company.
Gpx, Inc., St. Louis • MO 5/1998 – 1/2000
Senior LAN/Wan Administrator
Administered 6-server/100-user Windows and Novell network, which supported all server/desktop hardware, OS and software. Designed, created and maintained Groupwise 5.2 email system, Bordermanager firewall, proxy server and FTP site. Created policies on network usage and remote access via Shiva Landrover. Managed procurement of new IT equipment/services. Developed new Novell 4.11 Intranetware network including a 3-tier NDS Structure, DHCP, NAT and VPN thru Border manager. Generated multiple/interactive software images using WinInstall to support paperless office, to reduce installation time by 50% and boosting quality. Handled equipment upgrade for Y2K with little to no downtime. Handled different environments including Novell 4.11/3.12, NT 4.0 Server, GroupWise 5.2, Border manager 2.0, Shiva Landrover, SAA Gateway and AS400.
Key Highlight:
• Successfully improved communications and productivity deploying Border manager VPN, which allowed the China office to gain access to St. Louis system.
Talent Tree/INVESCO, Denver • CO 2/1997 – 4/1998
Systems Tech/Project Lead
Handled installation of DST imaging software/hardware and migrated environment to Windows NT, Exchange/Outlook. Utilized different environment including NT 4.0 Workstation/ Server, WinInstall 6.0, Ghost, Exchange 5.0, IIS 2, SQL.NET and Sybase.
Key Highlight:
• Successfully decreased installation time 50% via WinInstall 6.0.

OTHER EXPERIENCE (1989-1997)

University of Denver College of Law, Summit Consulting Group, Various Positions 1989 – 1997
Accountants on Call, Venture Investments and Henderson Communications.

EDUCATION AND CREDENTIALS

Certificate in Computerized Management Accounting, 11/1992
Barnes Business College, Denver, CO

Bachelors of Science in Network Communications Management, 7/2009 – present
DeVry, Denver, CO

Design Engineer Degree, 6/1985 – 2/1989
United States Air Force, CCAF at UCLA

CERTIFICATIONS
CNE – Certified Novell Engineer 4.11, 11/1998
MCSE – Microsoft Certified Systems Engineer, 10/1998
CNA – Certified Novell Associate, 4.11, 11/1997

TECHNICAL SKILLS
Networking: TCP/IP, SMTP, SNMP, Cisco/Intel (Hubs, Switches, and routers), Wireless WAN/LAN (Breezecom/Alvarion, Proxim, Linksys, Cisco), VPN/Firewall, DSL, Satellite, T1, Fiber, Thin Net, thernet 10/100/1000.
Platforms: Windows 7, Vista, XP/2000, Novell Netware 6.0-3.X, Windows 2008, 2003, 2000 Server
Software: Exchange 2003 and 2007, Internet Information Server, Blackboard, Outlook 2003 and 2007, Remedy, Magic – Work Order Tracking, Apache, DNS/Bind, MS Office through 2007, ODBC, SQL Server, Visio, Proxy/Firewall Software, Backup Exec, Remote Access Software, Remote off site backup, Dameware, Ghost 7.5 and 12.5, Global Scan, Ecopy, Alchemy, Print Director

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