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Dynamic and results-oriented IT professional with solid and diverse experience in business analysis, system administration, change management and project management. Proficient in computer systems and other peripherals with updated knowledge in current technologies and other cutting-edge applications. Highly dependable in delivering effective issue resolution utilizing various system, software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects. Proven ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential opportunities, and develop innovative solutions for enhancing competitiveness and improving customer service offerings, with ability to work effectively in busy environments with positive results. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual with excellent communication skills recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels.

Core Competencies

Organizational Leadership ● Business Analysis ● Client Relationship Management ● Team Management ● Customer Service ● Needs Assessment ● Change Management ● Project Management ● Process Improvement ● Vendor Management ● Strategic Planning & Implementation


Merck & Co., Inc.  Corporate Headquarters White House Station NJ 2007 – Present
ITIL Analyst/Project Planning and Project Management
Served as ITIL Analyst, created and maintained knowledge management documents from Incident and Problem Management. Updated and maintained all Configuration Items for application systems within Merck, including on-boarding new applications or services and updated CMDB by Change Requests. Evaluated and handled change requests within the Merck Production Infrastructure. Authored Work Instructions to be utilized by other Change Managers. Updated approval mappings based on process in Remedy. Managed all Merck Class A and B Merck DMZ (Internet) or Intranet sites (MCCM). Handled contractor engagement and managed Disaster Recovery test exercises and actual disasters. Conducted annual review on all related Disaster Recovery plans. Developed process to transition all Disaster Recovery work performed by employees to a global team of contractors, which performs all steps in the case of an actual Disaster or test exercise. Managed vendors, handled Accenture Merck Documented team globally and reported incidents and problems to management. Demonstrated knowledge on Remedy (BMC), Microsoft (MS) Word, MS Excel, MS Project, MS SharePoint, Minitab, also with Java, C, C++, UNIX, Linux, Systems Development Life Cycle (SDLC), Visio, HTML
• Awarded by management for successfully creating process to transition all Disaster Recovery work performed by employees to a global team of contractors.


Master’s Degree in Computer Engineering, In-Progress
Virginia Tech, Blacksburg, VA

Bachelor of Science in Computer Engineering
North Carolina State University, Raleigh, NC


Microsoft SharePoint Training Certification
Merck Six Sigma Yellow Belt
BEA Web Logic Training
ITIL 2011 Foundations Certified


Member, Institute of Electrical and Electronics Engineers

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