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IT PROJECT MANAGEMENT │ TECHNICAL DEVELOPER

Experienced and knowledgeable information technology professional with proven skill sets in Project Management, Business Analysis and Technical Development. Strong knowledge of workflow applications, software development leadership, and SOA deployment strategies. Recognized for strong programming experience with PL/SQL, Java, VB Script, Perl, HTML, Linux scripting. Seeking a role where extensive knowledge and leadership abilities can be utilized with a world-class organization poised for growth.

Core Competencies
Project Management • Customer Service/Support • Vendor Relations • Team Leadership • Communications
Software Programming • Perl / HTML / Linux Scripting • Programming Support • Paper to Electronic Conversions
Optical Character Recognition • Team Player • Operations Improvement • Technical Documentation Review

PROFESSIONAL EXPERIENCE
Diebold Inc., North Canton • OH 2010 – Present
Senior Advanced Programmer / Analyst
Provide lead development expertise and assistance to CRM Service Team and various customization support for Oracle EBusiness CRM modules utilizing strong business analytics. Ensure offshore technical development work is quality driven and delivered following documented coding standards. Host weekly MD-70 Technical Documentation review process and recommend changes to code to improve performance and stability levels. Developed Java Applications using Oracle’s JDeveloper product with one application serving for mass creation of service requests from Excel spreadsheet that facilitated data integrity during extensive outages and produced significant savings 50 man-hours for each outage. Teamed with functional analysts to assist in technical tool set choices for requested business software changes, collaborated with analyst and offshore developers to finalize those requirement changes.
Key Highlights:
• Developed and deployed several SOA applications using Oracle SOA Suite that served as middle-ware for legacy and Oracle systems.
• Serve as technical architecture advisory board team member for approval of technical tools needed for Oracle development team and recommended performance improvement initiatives for current development practices.
FedEx Services, Uniontown • OH 2006 – 2010
Programmer / Analyst Advisor
Provided key project management expertise for in-house conversion to Web-based third-party system for Auto Transportation Division of FedEx, and ensured constant contact with vendors and project delivered on time and budget. Transitioned system to an investment group who purchased the Auto Transportation Division from FedEx Custom Critical and awarded FedEx Services Five Star Award. Served as Project leader for software replacement for FedEx Truckload Brokerage department. Served as project manager/developer/ support for new systems using EMC Document software and significantly reduced document approval time and search. Developed scanning processes that performed Optical character recognition for electronic filing purposes. Replaced existing legacy system with SalesLogix software system that automated numerous manual e-mail processes streamlined driver scheduling for training and notification. Developed GPS monitoring to fleet trucks completing process before government-mandated deadline. Supported and updated SalesLogix software for the Sales division that serviced more than 100 remote users requiring sales force metrics reports. Mentored the Business project manager on complete project management process. Assisted with vendor coordination and company resources ensuring hardware was installed and functional before government mandated deadline.
Key Highlights:
• Developed GPS monitoring to fleet trucks completing process before government-mandated deadline.
• Researched and deployed a new Desktop Faxing solution that lowered costs, increased productivity and maintenance time.

Deloitte Consulting North Canton • OH 2003 – 2006
Senior Programmer/ Analyst
Performed as lead developer for client project for Oracle Workflow and Customer Resource Management (CRM) Module customizations. Developed numerous unique Oracle Workflow processes that met client business requirements. Provided assistance and direction in prioritizing/assigning workloads for on site and off shore technical personnel. Used APIs to load data from legacy systems into Oracle ERP system. Developed EDI interface from Oracle ERP to Baan that kept order information from 2 systems in sync. Managed any open issues/TAR’s for the Oracle CRM team.
Key Highlights:
• Created new extensions and customizations of application suites code for client’s customization requirements.
• Served as lead for retrofitting custom code into any new system patches and developed scripts to assist in problem identification process with custom code while applying patches sent from Oracle support.
Goodyear Tire and Rubber Company Akron • OH 2002 – 2003
Senior Software Analyst
Provided senior level software custom application support using PL/SQL, Oracle forms and SQR reports. Created interfaces for ERP system using WinDev Programming language and HP-UX UNIX scripts from current legacy systems. Supervised on site consultants and oversaw all aspects of the ERP / Document Management implementation in the Tech Center Department. Utilized Crystal reports and SQL to develop new sessions, scripts and reports and supported current legacy Oracle systems. Developed/maintained Oracle functions, procedures, packages, and database triggers improving current business processes and interfaces. Maintained Baan users and user permissions. Created and maintained Oracle tables and table spaces and created custom training courses for any new applications.
Key Highlights:
• Converted WinDev programs from French to English for use in the Akron manufacturing plant.
• Attended Six Sigma blue belt training.

ADDITIONAL EXPERIENCE
(Details available upon request)

Programmer / Analyst – Diebold Inc. North Canton, OH
Programmer – East Ohio Machinery Company Alliance, OH

EDUCATION AND CREDENTIALS

B.S., Computer Science – Minor in Chemistry – 1995
Mount Union College Alliance • OH
Awards:
FedEx Services 2010 Five Star Award
Awarded 150 FedEx Stock Options for outstanding performance – 2010
Diamond Award for Customer Dedication – 2009
Diamond Award for Excellence – 2008
Inducted into the FedEx Hall of Fame for Daylight Savings time project – 2008
Diamond Award for Customer Obsession – 2007

Training:
Oracle SOA Suite Software Training Canton, OH – 2012 │ Oracle ADF Training Canton, OH – 2012
Java J2EE Training Uniontown, OH – 2008 │ Sales Logix Training Flagstaff, AZ – 2007 │Documentum Training EMC Offices Chicago, IL- 2006 │Six Sigma Training Goodyear Corporate Headquarters, Akron, OH 2003

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