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Dynamic and results-oriented professional with solid and diverse experience with solid and diverse experience in managing, designing and deploying network and software related functions with emphasis on information security. Proficient in computer hardware, software, server and other peripherals with updated knowledge in current technologies in networks and equipment, and other cutting-edge applications with hands-on experience in analysis, design, installation, and configuration of applicable software and hardware. Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual with excellent communication skills recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels.

Core Competencies
System Upgrade • Technical Support • Project Management • Hardware & Software • Security Management • Network Security • Information Systems Technology • Network Security • System Administration/Analyst • Training & Development

SYSCO 2/2011 – 8/2011 / 2/2012 – Present
IT Security Administrator II
Served as Subject Matter Expert and Trainer. Created, modified and terminated user IDs in Active Directory & SAP, Tivoli. Handled IT Security related issues including Granting General Access to servers. Prepared Monthly Termination reports for users removed from the SAP, Microsoft Exchange Server, Active Directory, and all IBM & UNIX databases. Handled adding user to different IBM databases. Provided users permissions in SAP & Active Directory. Maintained and updated files of each user with detailed information of type of access. Utilized Microsoft Exchange Server 2010 to update user’s accounts, restore mailboxes, add new users to the server using MMC, and provide access to mailboxes and DL’s. Handled password reset for SAP and Legacy Account. Conducted Sox Audit/Compliance, managed IT Controls. Created and removed UNIX user’s accounts. Provided training to IT staff and other employees and contractors handling Active Directory for over 45,000 employees for 125 Operating Companies with the US and Canada. Handled and processed SharePoint request on InfoPath Forms, created corporate users accounts, contractor’s accounts, groups, distribution list. Added users to distribution applications such as AS/400, AM/2000, SAP, SWMS and HXA1. Liaised and assisted outside auditors.
ITT Exelis • Iraq 8/2011 – 12/2011
Help Desk Administrator
Provided help desk support to Operation Iraq Freedom. Analyzed, installed, maintained and upgraded computer software and hardware. Created user accounts for army, air force and navy personnel. Managed active directory account for all Iraq users. Created and handled mailboxes for users. Handled Microsoft MMC for User management, server management and workstation management.
HP, Houston • TX 5/2010 – 1/2011
Server Administrator
Loaded Windows Server 2K3/2K8 configured and tested Proliant and Blade Servers. Diagnosed and replaced Server Hardware before shipping to customer. Configured I.L.O. settings based on customers preference. Established I.L.O. Keys before shipment. Managed Server Rack Cable. Updated and developed testing procedures for Proliant and Blade servers. Utilized Hyper-Terminal utility to gather Cisco and Pro-Curve information such as Mac Address, Serial Number. Maintained customer databases and testing scripts.
Nationwide Insurance, San Antonio • TX 3/2008 – 4/2010
Help Desk Analyst II
Handled adding, deleting and giving permissions to user accounts using Active Directory. Conducted diagnostics and troubleshoot system issues, documented help desk tickets/resolutions, and updated inventory lists. Provided computer help desk support to end users over the phone. Performed computer help desk support and conducted training to users on hardware and software. Modified commercial insurance policies based on agent and insurer’s needs. Processed payments over the phone for customers and insurance agents. Monitored customer’s call using Passport Ticketing System.
• Received adherence of the year award in 2008 and 2009.

Management Information Systems, 2009-2011
Bellevue University – Bellevue, NE

Certified in Comptia A+, Comptia Security + and Active Security Clearance

Microsoft Windows 7, XP, Vista, Microsoft Office 2003/2007, Windows 2008, Active Directory, Exchange Server, TCP/IP, LAN, WAN, VPN, Remedy, AS400, SWMS, SAP, EDW, Business Objects Citrix, Hardware, and Software Installation, Altrius, Firewall Principles, Database skills, SOX Audit/Compliance, Norton Symantec, VERITAS Backup, Tivoli.

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