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The sample below is for a IT Service Program Delivery — Account Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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IT SERVICE/PROGRAM DELIVERY — ACCOUNT MANAGEMENT

Experienced and knowledgeable IT Service/Program Delivery and Account Management professional with experience in providing technology-driven service and support strategies while promoting client acquisition and retention initiatives. Proven track record in providing IT Program Management initiatives that ensure SDLC process delivery for business software applications.
• Recognized for building strong staff and client relations while leveraging superior customer service and support. Respected business professional demonstrating a tireless work ethic and uncompromising integrity.
• Provide senior level project management utilizing ITIL framework, new technology project tools and demonstrate a track record of managing large and complex IT programs for industry leaders in the oil and gas arena.

Core Competencies
Multicultural Resources / Global Team Management • Vendor Evaluation and Management
Client Service and Support • Project Management • Negotiation • IT Service Delivery Management
Troubleshooting / Problem Resolution • Best Practices • Account Management / Estimates / Proposals

PROFESSIONAL EXPERIENCE
BP Americas, Houston • TX 2006 – Present
Infosys Upstream Service Delivery Manager, Americas (2008 – Present)
Provide project oversight for a large and complex global service delivery program implementation and maintenance services covering GoM, NAG, Brazil, Canada, Alaska, Trinidad, and Houston business units and Learning, Single Source, and EPT business groups in the West. Serve as Lead for the west region service delivery operations, upgrades and enhancements, transition and remediation projects. The program includes end of service life remediation, technology, platform, and version upgrade, and major projects enhancement with Level 2 and 3 support for all applications and specified environments as part of the program agreement.
Key Highlights:
• Successfully lead large service delivery program, providing services to numerous upstream business units in BP North and South America regions since 2008.
• Fostered strong business and IT relationships, and strategic alignment with management and end users to provide cost effective and efficient business support solutions and service improvement plans.
• Developed and implemented a proactive problem management and continuous improvements strategy to significantly reduce IT costs and gained recognition from upstream OE and business leadership teams on numerous occasions.
Project Manager (2006 – 2008)
Managed the One Touch project to setup SharePoint in the BP upstream for business applications development and hosting requirements that enabled remote team collaboration and improved business communications, ease of content uploading, storage and quick approval processes and enabled business process automation. Successfully defined application development/deployment projects and load balanced and clustered SharePoint infrastructure for independent hosting of SharePoint sites, content databases and applications. Designed to be highly scalable in support of growing business units.
Key Highlights:
• Received Most Valuable Player award and promoted to Senior Project Manager role within Infosys for successfully supporting business operations and managing RUOK enhancements during hurricane season.
• Utilized newly acquired knowledge of GOI’s firewall, network, utilizing support groups and DNS administration support required during critical cutover.
• Partnered with Microsoft and implemented best practice through MOSSRAP and SQLRAP technical assessment reviews that led to successful migration and deployment of SharePoint infrastructure.

Schlumberger Ltd., Princeton • NJ/ Bangalore, KK, India 2002 – 2005
Project Lead
Performed project lead and coordinated systems reengineering efforts, design, development and delivery of pulse neutron, gamma ray correlation and perforation toolsets that allowed for hardware interaction exchanging telemetry signals for receipt of down hole data, enabling real time operations controls, reservoir analysis decisions, downstream data modeling and computation in Schlumberger laboratories. Managed project deliverables, highlighted potential/real risks and developed manageable mitigation plans that included resource recruitment and training, and release plans that met defined delivery plans. Traveled onsite to Paris’s development center for release planning and engagement with users and tool experts.
Key Highlights:
• Provided project delivery oversight and partnered relationships with project stakeholders ensuring project direction was maintained, managed sponsor expectation levels and oversaw resolution of project milestones.
• Successfully managed multiyear-long project and devised specific project tracks for efficient project control and management.
• Recognized as Infosys’ Most Valuable Player Award for project leadership and management.
• Successfully attained 6.5 / 7 client satisfaction rating and CMMI Level 5 software quality assessment rating for project completion on time and budget.
• Maintained and coordinated team engagement located in Houston, Austin, Paris, Princeton, and Bangalore.

EDUCATION AND CREDENTIALS

Bachelor of Electronics and Power Engineering – 1997
Nagpur University, India, M.S. • India

Certifications:
ITIL v3 Foundation certified on ITIL Service Life Cycle concepts and IT Service Management processes
Infosys PMElite certified on SDLC methodology, Project Management tools, and processes
Infosys energy domain certification on oil and gas industry (levels 100-200 cleared)
Infosys .Net design and architecture certifications (levels 100-300)
CSQA certification on software quality management and processes
Certified in Oxford Princeton program for Oil Industry

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