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IT Systems Administration

Configuration…….Networks…….IT Security…….Retina Scans…….Virtualization…….Delivers Results
 Innovative, savvy and results-focused Information Technology professional with demonstrated experience in Project Management, process and procedure, IT Systems and software design and development.
 Demonstrates proven background in Microsoft and Novell Netware Administration, VMware ESXi, and remote deployment; known for technical proficiency and astute understanding of IT operations. Progressive responsibilities are a welcome challenge; establishes rapport easily with individuals from diverse backgrounds and professional levels.
 Consistently delivers exceptional results within established time and budget using keen abilities in strategic thinking, innovative problem solving, discipline and flexibility. Exhibits leadership qualities and proven planning and organizational skills coupled with extraordinary interpersonal skills.

PROFESSIONAL EXPERIENCE
Network Administrator II – SERCO-NA 2010 – Present
 Assist System Engineers in installation and configuration of VMware ESXi 4.1 virtualization of existing hardware assets and virtual hardware/raid setup and configuration of Dell Open Manage and Internet Assistant that create e-mail alerts for hardware failures.
 Collaborative effort in implementing Retina security scanning and remediation software to detect security vulnerabilities and weaknesses and report compliance to Department of Defense DOD vulnerability system.
 Monitor Websense E-mail filter, anti-spam and mail queues multiple times per day, and check backup logs to verify successful backup completion with no errors.
 Legacy multi-server application environment monitoring with 24-hour on-call response, and support all Active Directory functions, and Group Policies for security setting for domain users.
 Provide phone support regarding installation, login, maintenance, trouble-shooting and file tracking of the WinSALTS and WebSALTS applications for Supply Departments of the Navy, Marine Corp, and MSC commands at multiple locations within the fleet.
IT Specialist – 2010 U.S. Census Bureau 2009 – 2010
 Provided temporary IT support during 2010 Census, and served as team leader providing server, desktop, file, print, Lotus Notes e-mail and application support to 150 onsite users and more than 200 users in the field at multiple geographic sites.
 Managed and configured VoIP telephones using Cisco Call Manager and configured Blackberry devices using U.S. Census established configuration guidelines.
 Coordinated with U.S. Census Bureau Headquarters technicians in Washington (DOTS) to troubleshoot and /or repair local server issues, replaced failed server hardware, memory, hard drives and network operating systems for (6) Microsoft Windows 2000 Servers and Novell NetWare 6 servers.
 Primary point-of-contact for performing Active Directory and Netware Directory Services administrative tasks, user creation, administration, applying NTFS Security permissions and share point creation.
 Oversaw all inspections, deployment, troubleshooting and repairs of more than 500 Hewlett Packard laptops to field users during Person Interview phase of 2010 U.S. Census in the Philadelphia, PA region.
 Utilized and trained other IT Specialists on Remedy Ticket Management application that provided central tracking system of customer issues.
Customer Support Representative – Electronic Data Systems 2003 – 2008
 Served as Technical Team Site Lead at Naval Inventory Control Site for Government Contract, Navy Marine Corp Intranet, (NMCI), and category large scale enterprise WAN.
 Provided training, guidance, support and advice to team members, customers and management in 2,400-user command structure across grade levels, directorates and up to executive level management.
 Ensured Government and NMCI Service Level Agreements were met and provided quick and timely response to customer service problems.

 Trained technicians on Tivoli, an NMCI approved tool to remotely access users’ computers to facilitate troubleshooting and repairs.
 Served as backup to Server Farm Operations Coordinator (SFOC), located at NAVICP site, and accessed the NMCI Network Operations Center via telephone to troubleshoot NMCI server farm operation problems, hardware or software, and performed all server rebuilds.
It Specialist – Navy Supply Information Systems Activity 1997 – 2003
 Contributed to evaluation, planning, testing and transition from Netware 4 to Netware 5.x operation system that involved producing and implementation plans that included new hardware and testing operating system upgrade procedures.
 Collaborated with senior systems administrator on development, implementation and maintenance of Naval Inventory Control Point’s Novell and Microsoft LAN that consisted of 30+ Novell NetWare 5 and Microsoft Windows 2000 file servers that provided network services, file and e-mail services to more than 2,000 users.
 Collaborated on assessment and election of new high-end fault tolerant file servers to consolidate lower end server platforms, increased memory, higher capacity storage devices and multiple central processing units.
 Maintained Netware Directory Services tree supporting two sites, Philadelphia and Mechanicsburg totaling 5,000 users, and implemented system policies, user storage limits, minimum password requirements and failed logins.
 Coordinated efforts to upgrade complex server firmware and vendor-specific operating system modules and transitioned sever network protocols from IPX to TCP\IP that included newer network operating systems.

Early Career:
Computer Specialist – Naval Air Technical Services Facility – 1994 to 1997

CERTIFICATIONS / LICENSURE
CompTia Security + Certified 2010
Certified Novell Engineer – CNE Netware 5 2001
Certified Novell Engineer – CNE Intranetware 2001
Microsoft Certified Professional – MCP Windows 2000 2000
Certified Novell Administrator – Intranetware 1999
Certified Novell Administrator – Netware 3x 1999

AWARDS
Recognition of Service Award/ Implementing Network OS Upgrade from Netware 4.11 to Netware 5.1, 02-01
Received Special Act Award – Fleet Material Support Office – March 2000
Received Special Act Award – Fleet Material Support Office – July 2000

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