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The sample below is for a IT Technical Support and Customer Service CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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IT TECHNICAL SUPPORT  CUSTOMER SERVICE

Experienced, knowledgeable and detail-oriented Network Administrative Support professional with a proven track record in design, setup and maintenance of IT infrastructure systems that includes Windows environments, POS terminals, radio systems and computer hardware. Experienced IT troubleshooting skills demonstrating strong Help Desk and desk side support methodologies. Recognized for building strong client and customer relationships while leveraging superior hardware/software support services

Core Competencies

Network/Systems Administration • Active Directory • Group Policies • PC/Ghost Imaging • Network Installation Vendor Relations • Data Migration/Refresh • Software Installation/Configuration • Desktop Administration
Electro Mechanical Installation/Repair • MS Outlook • Remedy Call Tracking System • IT Service/Support

PROFESSIONAL EXPERIENCE
Real Computer Solutions Inc., City • ST 2011
Contractor for U.S. OPM Federal Investigative Services
Consultant and Contractor brought in to assist in national multiphase IT project. Met with multiple stakeholders to document all project requirements from users, Project Manager, all site managers, and GS-15 personnel and developed IT project plan with minimum down time to business and users. Kept everyone informed of Project progress and any milestones incurred for critical Data/Applications retention and migration. Provided superior technical support, successfully troubleshooting all network and data issues that were discovered and quickly provided a sound and sustainable resolution. Successfully setup and configured the network and designed and configured for Active Public Trust clearance. Travel savvy with 100% travel required throughout the U.S.

ServRight (Intrepid Technical Services) Alexandria • VA 2010 – 2011
Senior Service Engineer
Provided full and extensive IT service and support initiatives for all IT hardware/software, peripherals, POS terminals, and other mass media storage devices. Serviced brands by Panasonic, Bell and Howell, Sharp, Dell, HP and Canon. Met or exceeded productivity levels for assigned workload and level of experience. Inventory management for all parts, keeping accurate and detailed records. Strong knowledge of all diagnostics, installation, removal and retrofits on all IT infrastructures. Kept current on all new technology and software and maintained a professional demeanor building solid rapport with users and team members.

United States Department of Energy, Washington • D.C. 2007 – 2010
Help Desk Tier 2 (Hardware Support)
Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75% first call resolution record.
Successful and efficient troubleshooting of computer hardware, software application and peripherals issues over the phone and desk side as required for reported issues; network connectivity, malfunctioning hardware and peripherals. Performed daily desktop and laptop deployment, Ghosting and imaging of PC’s, and installed new software and hardware on users’ workstations/laptops. Experience configuring dual monitor displays, video card installation and configuration, upgrades of memory cards and firmware on peripherals and all printer support. Kept proficient on latest technology and successfully evaluated and tested company hardware and software. Assisted home office users on TCP/IP network connectivity to work environments and provided all user training on business hardware and software, MS Office, Adobe, Outlook mail among others. Extensive experience with Applix and Remedy Ticketing System.

Motorola Federal Tech Center, Lanham • MD 2005 – 2007
Technical Assistant
Provided overall technical assistance and successfully maintained and improved service by completing preventative maintenance requirements, verifying user problems, diagnosing, troubleshooting and quickly providing sustainable resolution. Replaced and upgraded components utilizing schematics, manuals and manufacturer’s instructions. Demonstrated experience on a wide range of electronic equipment centered on Motorola two-way radio systems. XTS 5000 and 3000. Utilized electronic test equipment to perform tuning alignments and specified upgrades to firmware. Utilized electronic test equipment consisted of o–scopes, spectrum analyzers, wattmeters and transmission test sets. Completed soldering projects using Chip Master 1000, surface mount and regular soldering iron.

EDUCATION AND CREDENTIALS

AAS, Electronics and Computer Technology/ Telecommunications Technology – 2005
TESST College of Technology, Beltsville • MD

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