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The sample below is for a Knowledge Manager and Content Administrator CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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KNOWLEDGE MANAGER │ CONTENT ADMINISTRATOR

Talented Knowledge Manager and visionary business-knowledge management executive that demonstrates exceptional talent in strategizing and applying tactics in business planning and development, and policy direction. High-energy executive with finger on the pulse of today’s statewide business as a Pennsylvania state insider with significant contacts that can be leveraged, highly credible and talented business professional on the fast track with strong connections with Philadelphia city insiders. Background in Continuous Improvement, Performance Management, Quality Assurance, public assistance, and finance.

Core Competencies
Conflict Resolution • Quality Assurance • Negotiations • Personnel Training
Business Development • Sales & Marketing • Sourcing • Customer Service • Public Assistance
Team Leadership • Communications • Analysis & Planning • Budget Development & Adherence
Business Analysis • Sales • Process Streamlining • Customer Relations • Operations Improvement

PROFESSIONAL EXPERIENCE
City of Philadelphia, Philadelphia • PA 2006 – Present
Knowledge Management Analyst, 2010 – Present
Continuous Improvement Specialist, 2008 – 2009
Contact Center Supervisor, 2006 – 2008
Promoted to Knowledge Management Analyst from Continuous Improvement Specialist successfully training more than fifty Contact Center Agents and temporary workers. Served as Quality Assurance Coordinator focused on improvement initiatives for agent and supervisor work performance gains and assisting in all customer-centric service and support experiences.
Key Highlights:
• Focus on performance improvement strategies and identifying training opportunities, coaching, and corrective performance plans that provide personnel development programs.
• Provide strategic training to subject matter experts (departmental liaisons) who contribute content to the knowledge base, and develop proficiency levels that meet performance goals and QA standards.
Office of Income Maintenance / State of Pennsylvania, Norristown • PA 2003 – 2006
Income Maintenance Case Worker
Provided public assistance program support, interviewed candidates, established and maintained client “Agreement of Mutual Responsibility”, assisted clients to identify and remove barriers to financial self sufficient goals, determined qualifying assistance programs and referred to appropriate and available services.
Key Highlights:
• Analyzed public assistance application information to determine eligibility for benefits, and met or exceeded high performance standards for technical accuracy.
• Organized and managed enormous caseloads, ensured timely eligibility determination and oversaw ongoing case management objectives.
• Performed professional conflict resolution initiatives regarding client situations, stressful environments while developing individual plans for self-sufficiency.
First Union Bank, NA, Philadelphia • PA 1999 – 2001
Financial Specialist II
Successfully passed the Series 6/63 securities sales exams and the Life Insurance sales exam on first attempt. Sold life insurance and financial securities that included mutual funds. Provided customer-centric service and support, brokerage accounts, IRAs, lines of credit and personal loans, and made referrals to organizational partners as needed. Profiling analyses tools that identified cross-sell opportunities for “book of business” clients.
Cross-sold additional products to existing clients, performed onsite business visits, and conducted educational seminars for existing and potential new clients.

United Retail Group, Philadelphia • PA 1998 – 1999
General Sales Manager
Known for superior sales performance excellence that exceeded company goals and reduced shrink at United Retail Group and successfully planning and executing recruitment opportunities (job fairs, secret shoppers).
Oversaw and directed total store operations for “The Avenue” located in high traffic shopping mall and exceeded weekly sales goals. Developed and implemented weekly, monthly and annual reports that successfully tracked sales performance matrix. Ensured in-store appeal by recruiting customer-centric staff, and providing superior customer-focused training that motivated employees to improve performance and increase sales.

ADDITIONAL EXPERIENCE
(Details available upon request)

Worked as Customer Collection Representative at Water Revenue Bureau/City of Philadelphia, Philadelphia, PA

EDUCATION AND CREDENTIALS

Communications / 28 credit hours
University of Phoenix – Phoenix • AZ
Community College of Philadelphia, Philadelphia • PA

Technical Proficiency:
MS Office Suite • Windows XP and Vista • Jing • NOVO Solutions Knowledge Base • NICE Recording • VESTA ACD System • Financial Telemanagement System (FTS) • Internet • 800/450MHZ Radio (Handheld/Desktop)
Keltron Alarm Monitoring System

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