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LOSS PREVENTION MANAGEMENT

Dedicated and accomplished professional with broad experience in loss prevention management, committed to managing operations and projects flawlessly while contributing to organizational development. Excellent analytical skills with keen attention to detail, with ability to prepare overall security plan and managed the security operations of the organization, including assignments, training and staffing. Highly dependable in effectively formulating and implementing standard practices and procedures to improve efficiency, productivity, and business processes toward successful attainment of organizational goals. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Organizational Leadership • Project Management • Operations Management • Strategic Planning and Goal-Setting • Client Relations • Leadership, Training & Team Building • Regulatory Compliance • Problem Resolution & Decision Making

PROFESSIONAL EXPERIENCE
City of Arcadia, Los Angeles • CA 1990 – 2012
Reserve Police Officer/Police Officer
Performed and participated in general investigations of crimes, accidents, and cases. Ensured compliance with the laws and codes of the State of California and City Arcadia. Conducted patrol in a radio dispatched automobile within the city to secure life and property, observe situations, report suspicious or criminal activity, hazardous conditions, and deter crime by providing high visibility. Responded to emergency calls for service and incidents. Secured crime scenes, collected and preserved evidence and interviewed suspects, victims and witnesses. Conducted complete investigations, testified in court as required and prepared written criminal complaint reports.

Macy’s Department Stores, Los Angeles • CA 2007 – 2008
Regional Director
Conducted Visits to Stores and freestanding facilities to review loss prevention procedures. Trained and assisted management in achieving an effective loss prevention program by providing assistance in shoplifting, associate theft and burglary prevention and control programs. Managed and motivated loss prevention teams to achieve Company shrinkage and loss prevention goals. Conducted investigations on actual or suspected criminal acts. Participated in court hearings, provided assistance in surveillance of contractors and supervised investigation and conclusion of all internal cases. Created and assisted in implementing Store’s shrinkage control programs, including Cash Variance Program, to ensure compliance with procedures. Assisted in emergency, disaster and fire prevention planning and ensured compliance with Company safety programs.

Field Investigator 2006 – 2007
Conducted research and analyzed information to forecast and track trends in Internal Theft/Organized Retail Crime. Spearheaded investigation and documentation, managed assigned internal investigations, and collaborated with key Loss Prevention partners, store, and law enforcement officials to adjudicate offenders. Trained key store management team to assist in identifying and evaluating potential internal/external theft activity, spot trends and create necessary actions. Conducted training in Investigative/Interview techniques to Loss Prevention Managers and Senior Agents. Performed complex and advanced investigations involving company personnel and assets.

Robinsons-May Department Stores, Los Angeles • CA 2003 – 2006
Director of Internal Investigations
Directed Internal Investigations in 79 department stores and three Distribution Centers within four states. Created policy in Investigative/Interview techniques and educated Loss Prevention Managers and Senior Agents throughout the company. Conducted complex and advanced investigations involving company personnel and assets, including cargo theft, major burglaries and robberies. Coordinated covert operations including installation of undercover operatives within stores and distribution centers. Determined specific vendors and merchandise vulnerable to theft and developed shipping and receiving process, which rectified shortage, claims. Streamlined Loss Prevention operations at each Distribution Center to efficiently target shortage related issues in the furtherance of the Company’s Loss Prevention and Shortage Control mission. Implemented an automated command and control system for the company’s Burglar and Fire Alarm Systems.

OTHER RELEVANT EXPERIENCES (1985 – 2003)

Robinson’s Department Stores, Los Angeles • CA 1985 – 2003
Loss Prevention Agent/Regional Loss Prevention Director/Loss Prevention Manager/Internal Investigator/Loss Prevention Manager–Distribution Center/Manager of Internal Investigations/Regional Loss Prevention Manager

EDUCATION AND CREDENTIALS
High School Diploma, 5/1981
Bishop Mora Salesian High School – Los Angeles, CA

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