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DISTRICT MANAGER

Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Account Management • Organizational Leadership • Sales & Marketing • Business Development • Staff Training & Development Strategic • Planning & Implementation • Client Relations Management • Customer Service

PROFESSIONAL EXPERIENCE

Labor Ready 3/2009 – Present
Temp. Assoc. /Labor Ready/Customer Service Rep/Branch Manager/Training Branch Manager/Multi Branch Manager
Managed two branches in the district. Provided training to new Branch Manager on values, procedures and sales culture of Labor Ready. Oversaw daily operations of the branch. Managed P&L and accounts receivable. Created and implemented sales and marketing strategies to drive to increase sales. Ensured compliance with corporate policies and procedures. Trained and mentored staff. Served as customer service representative, handled all customer inquiries, ensured resolution is provided in a timely manner to ensure customer satisfaction. Maintained contact between customer and employee on work area and ensure quality service is provided to all customers. Established and maintained positive team relationship and promoted positive environment to motivate team members.
KeyHighlights:
• Successfully managed Athens Branch, which received a 98, 97, and 99 on 2011 Branch Audits.
• Recognized as CSR of Quarter 3, 2009 during the first full quarter.
Employer Name 10/2007 – 11/2008
Maintenance and Quality Control Assistant
Performed density and moisture tests on finished products to ensure quality. Handled maintenance on building for three properties. Organized ordering of supplies and created inventory control sheets with Pars.
Central, LLC 12/1997 – 12/2006
Owner/Director
Owned and managed operations of a three-unit restaurant chain in the Atlanta Metro Area. Handled contract negotiations, research, and development. Designed concepts and created themes for the restaurant. Interviewed, hired, trained and developed employees and managers. Managed inventory and handled all Moines. Ensured and maintained clean and safe environment. Handled sales forecast, budgets, payroll, monitored accounts receivables and payables, and managed P&L. Managed staffing, ensured highest standards of customer service is provided at all times. Ensured and maintained clean and safe environment. Created and implemented strategic plans and processes to maintain/decrease cost, increase sales, improve quality and ensure positive financial results.
Computer Sales and Installation 8/1995 – 7/1997
Established and handled operations of a new branch in China. Recognized needs of consumer and provided detailed information on technical specifications of the computer hardware/software offered. Handled negotiations on price for the sale that is beneficial for the consumer and the company. Installed and configured new equipment, including operating software or peripheral equipment. Advised customers concerning equipment operation, maintenance, or programming.
KeyHighlights:
• Successfully generated $270K in sales during 14 months selling and networking computers to small businesses.
Lanzhou University, Lanzhou, China 8/1995 – 7/1997
English Teacher
Taught English Literature, Writing, Listening, Grammar and Speaking to students. Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Designed and implemented curriculum and monitored progress throughout year. Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

EDUCATION AND CREDENTIALS

MS in Education, Year Graduated
The University of Tennessee

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