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ADMIN/MANAGEMENT

Results-driven and highly dedicated administrative and management professional with solid experience in the administration, general office operations, account management and data management. Highly motivated and demonstrates professionalism in handling various organizational functions with proven ability to thrive in busy environments with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, fluent in Greek and novice in Russian, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Organizational Leadership • Work Flow Administration • Administrative Functions • Client Relations Management • Office Management • Customer Service • Daily Operations Management • Office Correspondence • Budget Administration • Staff Training & Development • Human Resource Support • Records Maintenance • Employee Evaluations • Project • Document Control • Administration • Cost Analysis/Control • Regulatory/ Procedural Compliance • Procedural Process Development
Database Administration • Strategic Planning • Military Support Operations • Policy/Procedure Development

PROFESSIONAL EXPERIENCE

United States Navy JAG Corps, Washington Navy Yard • DC 9/2012 – Present
Management Analyst
Conducted studies and analysis to resolve Navy manpower problem. Evaluated effectiveness of program operations in meeting goals and objectives in a quantitative or qualitative basis. Provided recommendation in distribution of work among positions, organizations and appropriate staffing levels and classifications. Provided advice on the benefits of automation to improve the efficiency of administrative support or program operations. Managed data to analyze and validate management information requirements. Oversaw program or administrative reporting systems including systems specifications, data gathering and systems evaluation methodology. Evaluated new or proposed inventory of government programmed authorizations to identify manpower impact on program operations and management. Performed data queries utilized in management and direction of programs. Studied employee/organizational efficiency and productivity and provided recommendations and changes to improve staffing and promotion. Responded to stakeholders questions and inquires on program requirements. Handled and responded to data calls from Department of Defense (DoD) and Department of the Navy (DON) regarding manpower command assessments. Completed briefs, reports, surveys and action memos to identify resources including staff and funding required to support program operations. Performed administrative audits and prepared investigative reports to determine appropriate changes or corrective action required. Assessed proposed changes in mission, operating procedures and delegations of authority.

Department of Agriculture, NRCS, Richmond • VA 9/2010 – 6/2012
Administrative Assistant
Served as point of contact for the State Office Administrative Team. Received, sorted, distributed and tracked incoming correspondence and route to appropriate staff member for information and deadlines. Interpreted policies, procedures, and regulations in accordance with established mission objectives and goals. Prepared correspondence, reports, program plans, briefings, distribution of new regulations and other program documentation concerning employee services, training and financial accounts management. Utilized Microsoft Office Suite programs to complete administrative correspondence recordings, actions, billing and collection processing. Created, edited and formatted a variety of correspondence such as memorandums, forms, reports, state supplements, national regulations, and directives for the administrative team members in line with agency guidelines and regulations. Ensured formatting, grammar, spelling and punctuations are correct. Functioned as Learning Management System Administrator for the state of Virginia, handled customer correspondence regarding troubleshooting and account edits. Confirmed, added and disabled user accounts, added training to individual learning plans, monitored employee mandatory training, prepared and reviewed reports with the Training Officer. Applied actions to ensured training, security procedures and policies are current and implemented. Developed program operations briefings and training for a wide-ranging audience. Oversaw cost project contracts, grant awards, cooperative agreements and memorandum of understanding, from solicitation, pre-award, through closeout with major universities, contractors and organizations. Completed documents to develop statements of work, billing and collections criteria. Reviewed contract price proposals for adequacy and compliance with laws and regulations as well as with the Cost Accounting Standards and application requirements. Completed evaluation summaries after fact-findings, negotiations, price matching and cost analysis. Monitored program performance documentation and reports to ensure compliance with agency policy and organizational directives. Utilized matrix of performance measurements including on-time deliverables. Monitored contract correspondence, reports, and project progression and fund requirements. Ensured all requirements are fulfilled and prepared proper closeout of awards.

KeyHighlight:
• Successfully served as a Special Emphasis Program Manager on the Civil Rights Advisory Committee with sub-committee responsibilities focused on employee and customer relations.

Department of Treasury, Internal Revenue Service, Richmond • VA 1/2010 – 9/2010
Accounts Management Assistant
Oversaw administrative operations, handled high-volume of phone calls and official correspondence. Functioned as member of the two Contact Specialist Representative teams, managed daily purchase orders for materials and supplies. Served as member of the customer service quality monitoring and survey support team, resolved customer complaints and routed customers to appropriate department when needed. Recorded all time-sheet information into a Single Entry Time Reporting system on behalf of team members. Performed a wide variety of administrative tasks. Reviewed and processed overtime authorizations, leave and time keeping. Participated in team meetings and created meeting minutes. Handled all files for management, including employee personnel files and account data files. Provided managers with information’s for making decisions on administrative aspects of organization operations. Assessed and evaluated programs, customer complaints, regulation distribution, monitored and updated all information into the tracking database, and ensured all data’s are complete and accurate.

Department of State, Bishkek • Kyrgyzstan 8/2006 – 5/2009
Community Liaison Office Coordinator/Executive Assistant
Worked with Human Resources and Embassy management to resolve personnel issues, community concerns, evaluate performance, guide community members. Oversaw, analyzed and evaluated all aspects of community moral and program objectives. Created and produced monthly newsletter. Reviewed policies, programs and procedures to identify effectiveness and efficiency. Identified and informed supervisor of any controversial issues and member solicitous. Advised Post Management on quality of life issues and recommended solutions to resolve problems. Served as Advocate for employee/family friendly post policies. Created graphs, spreadsheets and charts to illustrate community needs during briefings and conferences. Gathered and filed a wide variety of reports, surveys and other performance improvement documents. Functioned as back up Executive Assistant to the United States Consul General and the United States Ambassador of Cape Town, South Africa. Implemented strict protocols, ensured compliance with confidentiality and communications policies. Managed calendars, arranged meetings/conferences, prepared travel requirements and maintained files.
KeyHighlight:
• Successfully served as Control Officer during Senator Reid’s CODEL visit to Kyrgyzstan.

United States Marine Corps, Jacksonville • NC 9/1998 – 10/2004
Sergeant Administrative Clerk Supervisor
Presented logistical support services and served as point of contact for training, acquisition workforce, security, records management, reports, directives, forms and similar management systems. Coordinated administrative operations, including correspondence, organizing meetings and making travel arrangements. Distributed and filed financial documents and reports. Handled and allocated a budget of $24M, prepared financial statements including budgets, billings and cost reports. Educated new members on all relevant procedures and formats for reports, including spreadsheet and database software. Coordinated re-supply and rotation on class I stick in Cuba, Italy, and other military missions. Handled procurement applications, prepared organizational charts, drafted official messages and maintained operational records. Performed various budgetary and administrative functions in implementing budgetary programs, policies, and procedures. Developed and revised annual budget requirements for field and Central Office activities. Researched, analyzed, compiled, and summarized data on expenses to formulate budget estimates. Reviewed estimates submitted by units to ensure compliance with rules, regulations, and procedures. Monitored, reviewed, and analyzed the implementation of approved budget plans
KeyHighlight:
• Received commendation for no findings in the yearly administrative audit inspections.

EDUCATION AND CREDENTIALS

Master’s Degree 11/2013
Central Michigan University Alexandria, VA
Major: General Administration Minor: Information Systems and Analysis

Bachelor of Science in Management, 5/2011
University of Phoenix Richmond, VA

Associate’s Degree in Liberal Arts, 7/2006
Campbell University Jacksonville, NC

TRAININGS

Integrated Acquisition System Requisitioner, USDA, 10/2011 | Integrated Acquisition System Receiver, USDA, 10/2011 | Planning Business Analysis Communication and Monitoring; AgLearn, 6/2011 | Integrated Acquisition System: Requisition Management Course (SCORM); AgLearn 5/2011 | Communicating Effectively with Project Stakeholders; AgLearn 3/2011 | Effective Government Correspondence; The Graduate School, 1/2011 | Professional Skills Development Training; National Foreign Affairs Training Center, 4/2008

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