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The sample below is for a Manager Buying Services and Deliverables Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Manager Buying Services and Deliverables Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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CUSTOMER SERVICE

Innovative and knowledgeable Customer Service and Support professional with 14 years experience and a proven track record in managing overall Call Center support operations and retail sales support while driving brand growth and improving revenue. Experienced customer service professional, recognized for building strong client and customer relationships while leveraging superior troubleshooting skills to achieve brand success. Respected Client Services leader with extensive experience in the healthcare and automotive industries, adept at identifying customer service and support opportunities.

Core Competencies
Business Development • Customer Service/Support • Client Relations • Brand Development • Revenue Growth
Award Winning Customer Care • Communications • Operations Improvement • Returns/Credit •Problem Solver

PROFESSIONAL EXPERIENCE
Compas, Inc., Pennsauken • NJ 2011 – 2012
Manager/Buying Services & Deliverables
Focused media purchasing and placement services and support for the largest corporate buyer of pharmaceutical and healthcare related media. Effectively offer buying services that encompass all categories of media-related materials tailored to professional and patient direct audiences.
Key Highlights:
• Foster strong relationships with partners and suppliers and leverage strong volume buying business initiatives that garners low cost digital, broadcast and print that is passed on to the client base.
• Awarded Partners in Excellence from peer and customer recognition recommendations.
Advance Health Media (AHM), New Providence • NJ 2011
Telephony & Special Projects Supervisor
Developed and implemented unique and customized reporting package and Dashboards graphically demonstrated call flow and trending initiatives. Accurate data that allowed development of structured staffing models, minimized workflow expense, and allowed for assignment to multiple services. Created call flows using Avaya Call Center Management System to effectively eliminate misdirected calls and increased customer service and satisfaction.
Key Highlights:
• Focused on efficiency enhancements and providing superior customer service and support using cost effective workforce planning.
Automotive Resources International (ARI), Mount Laurel • NJ 1997 – 2011
Account Management Administrator
Exceptional customer service and support oversight and provided financial analysis on lease rates to depreciation, operating costs to fixed expenses and successfully managed customer fleet databases. Strategically identified business development concepts, managed vehicle maintenance and made key recommendations to support business objectives. Developed business reports and presented to company leaders that outlined strategic planning and development of customer savings from outsourcing expenses.
Key Highlights:
• Managed workforce-planning strategies within the Technical Resources Contact Center and Command Center Analyst that effectively contributed to increase customer satisfaction levels by up to 70%.
• Key identification of workforce overlap and successfully reallocated resources and added additional staff.

EDUCATION AND CREDENTIALS

Electronics Engineering Certificate – 1998
Penco Technical School, Blackwood • NJ

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