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The sample below is for a Manager – Fulfillment Services Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Manager – Fulfillment Services Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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MANAGEMENT

Results-focused and dynamic professional, with diverse experience steering and directing all aspects of operations, office management, customer service, and process improvements. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies
Operations & Project Management • Strategic Planning & Development • Financial Management
Customer Service • Performance Management • Process Improvements • Staff Training and Development

PROFESSIONAL EXPERIENCE

Limited Brands Victoria’s Secret Direct 10/1996 – 05/2012
Manager – Fulfillment Services
Directed three departments within the Customer Care center, including special handling, edit order correction, and edit order entry. Managed seven direct reports, five front line supervisors, and two department admin assistants. Handled budget management for each department. Ensured all departments are delivering excellent customer care via phone and email.

• Coordinated delivery of analysis and recommended enhancements to Finance and VP; handled analysis of current and past performance to identify appropriate updates required to mitigate risk
• Managed all credit card authorizations for the direct business including UPS claims process for the Customer Care center.
• Coordinated various projects with marketing, finance, and Victoria’s Secret stores.
• Led the Associate Discount Program for Limited Brands
• Delivered 2-3 system enhancements each quarter, improving processes, and positively impacting the customer experience
• Consistently met the budget for all three departments annually.
• Efficiently collected over $100K in bad checks and chargeback reimbursements.
• Consistently improved department productivity by 2% to 4% each year through systemic improvements, continued associate monthly training, education classes, and culture shaping.

OTHER EXPERIENCES
Customer Service Representative Medco 07/1993 – 08/1996
Customer Service Representative Ameritech 10/1990 – 06/1993
Collection Supervisor Limited Credit Services 06/1987 – 10/1990

EDUCATION AND CREDENTIALS

Associate’s Degree in Business Management
Shawnee State University – Portsmouth, OH

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