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MEDICAL ADMIN / OFFICE MANAGEMENT

Detail oriented and quality focused professional with extensive experience in the Medical Laboratory field and operations management with a broad knowledge of quality control, manufacturing processes and training. Highly reliable in taking a methodical approach to work, analyzing results, establishing procedures and using computers and specialized instruments for accurate and precise testing. Proficient in a variety of practice management software applications, and demonstrates professionalism in handling various administrative and office management functions crucial to the quality operations of the laboratory and patient care, dedicated to maintaining strict patient confidentiality. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Operations Management • Administrative Functions • Patient/Physician Relations • Regulatory Compliance
Business Communication • Medical Laboratory Technology • Reports Development • Phlebotomy • Instrumentation

PROFESSIONAL EXPERIENCE

American Red Cross • Charlotte, NC 02/1980 – 02/2012
Laboratory Technologist II
Conducted medical research and analyses; participated in a wide range of problem solving aspects in blood banking, and determined blood type for transfusions.
• Developed and implemented procedures to meet FDA and BSD package insert requirements.
• Carried out instrumentation training and operation.

Mercy Hospital • Charlotte, NC 07/1979 – 07/1980
Medical Laboratory Technologist
Functioned as Phlebotomy generalist; performed a variety of laboratory tests and procedures to assist physicians in diagnosing, monitoring, treating and preventing disease.

OTHER EXPERIENCE
Facilities Engineer IBM | Research • Triangle Park, NC 06/1977 – 08/1978

EDUCATION AND CREDENTIALS

Master of Science in Business and Managerial Economics, 09/1996
Emphasis on Organizational Behavior Studies and Accounting
Pfeiffer College – Charlotte, NC

Bachelor of Science in Medical Applied Science (Dean’s List), 09/1976
Elon College – Alamance County, NC

CERTIFICATIONS
Certified Medical Assistant, 09/1975
Wake Technical Community College – Raleigh, NC

American Society for Clinical Pathology (ASCP) Certification

COMPUTER SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint; Typing Skills

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