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Dedicate, energetic and motivated team player seeking a career that would enable me to utilize into the telecommunication field. Ability to work successfully in averse and experience situations. Innovative problem solver, who thrives on challenges excels under pressure and gets the job done. Bright, confident and responsive individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes.
PROFESSIONAL EXPERIENCE SUMMARY
July 2007 – Present NOC Technician II Macon, GA.
Provide technical knowledge and troubleshooting guidance for VOIP Network. Provide support for field technicians to solve switch and network issues using technical documentation levels 1, 2, 3 and analytical skills for fault resolutions. Monitor and Maintain the Access Meta switching network, ensure reliability and continuous/uninterrupted service to customers.
June 1997 – July 2007 NOC Technician III Hudson, OH
Provide technical knowledge and troubleshooting guidance for GTD5, 5ESS, SS7, Transport Networks. Provide support for field technicians to solve switch and network issues using technical documentation levels 1, 2, 3 and analytical skills for fault resolutions. Monitor and Maintain the Windstream switching network, ensure reliability and continuous/uninterrupted service to customers.
U.S. Army National Guard
December 1998 – March 2005 Maintenance Control Operation Cleveland, OH
Supervisor. Supervised, organized and coordinated the repair and maintenance for a Forward Support Battalion. Ensured that all elements were monitored and following safety guidelines while in the position as shop manager. Responsible for training personnel to become proficient in their assigned duties. Responsible for equipment in excess of one million dollars. Ensured all elements where able to communicate with one another while maintain a tactical defense.
May 1996 – May 1997 Training Supervisor Fort Hood, TX
Supervised, organized and coordinated training for 110 employees. Organized and coordinated training schedules and events. Administered and evaluated procedures which resulted with all employees’ being in compliance with Army standards.
August 1993 – May 1996 Switching Systems Supervisor, Operator Maintainer Fort Hood, TX
Supervised and worked maintenance of GTE Mobile Switching systems, Packet Switching, LAN cable systems and digital encrypting devices. Loaded databases, monitored system printouts, installed and built a system network for Node Center communication sites.
February 1992 – August 1993 Operation Supervisor of Switching and Technical Co Camp Red Cloud
Supervised the monitoring and maintenance of seven DMS 100 Digital switches and technical control facilities. Monitored the Armed Forces Korea Network and Radio Broadcasting Service. Ensured that all repairs were done without any communication lost to customers. Ensured reliable and continuous uninterrupted service to customers.