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OFFICE ADMIN/EXEC ASSISTANT

Results-driven and highly dedicated administrative professional with solid experience in the administration of accounts, general office operations, customer relations and data management and a proven leader in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and office management strategies critical to organizational success with proven ability to thrive in busy environments with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals at any level.

Core Competencies
Operations Management • Work Flow Administration • Scheduling • Administrative Functions • Logistics
• Staff Development & Training • Client Relationship Management • Presentation Skills • Project Management
Negotiation & Presentation Skills • Collections • Accounts Payables/Receivables • Customer Service • Technical Support
HR Functions • Interdepartmental Collaboration • Event Planning & Coordination • Policies & Procedures Compliance

PROFESSIONAL EXPERIENCE
Agility Logistics (Government Contractor), Alexandria • VA 2012 – 2012
Coordinator, National & Government Accounts (Foreign Military)
Managed logistics/relocation services for the United Kingdom Ministry of Defense and British Diplomats. Handled contracts negotiations and rates with vendors, the British Ministry of Defense, United Kingdom Government and Northern Ireland, to create budget for individual relocation. Collaborated with Accounting Department to implement and resolve contract billing, collection issues or other financial discrepancies. Prepared bid invitations for proposals based on approved requisitions to companies and governments outside of the country. Handled household goods booking, coordinated packing and execution of import/export documentation, arranged inland freight to airport/port of loading and tracked shipments, customs clearance and delivery. Managed new and existing contracts, ensured compliance and resolution of risk issues. Organized and maintained files and registrations, oversaw relocation process including travel arrangements, sea freight container booking, airfreight bookings for foreign military and government officials outside of the British Military and Government. Coordinated with packing companies, truck drivers, ocean/air carrier, customs brokers, and delivery companies to ensure moving process are completed in a timely manner. Served as liaison between clients, US based agents, warehouses, truckers, air/ocean carriers, customs brokers, and overseas agents. Managed and administered rules and regulations on customs and travel documents from shipper.
National Automobile Dealers Association, Mclean • VA 2011 – 2012
Program Coordinator/ Customer Service- NADA University
Provided customer service and technical support to NADA client. Assisted in preparing contracts and negotiations with vendors and dealers. Coordinated logistics for conferences including badges and registration. Processed and submitted accounting batches to the Accounting department. Performed reconciliation function as needed. Performed various functions for the following assigned specialty area:
Learning Hub and Resource Toolbox:
Processed orders and registrations provided technical support for products and provided distant learning training initiatives through the NADA University Online Learning System & WebEx. Conducted seminars on Service, Parts, Legal/ Regulatory, Management, Internet, Marketing.
20 Group:
Handled accounts receivable, collected past due invoices, evaluated and resolved billing disputes, maintained aging reports, prepared and distributed cancelled collection letters, processed refunds and credits, maintained monthly adjustment spreadsheets, iCap system and files.
Academy:
Handled recruitment for NADA Dealer Academy, registered and enrolled prospects into available programs, processed cancellations, transfers, reinstatements and generation of Academy correspondence, coordinated class/course registration and managed eCollege website for students, sponsors, instructors, and staff use
Membership:
Handled recruitment processes and procedures for dealerships membership, updated database, collected payments, and handled registration of members and maintenance. Processed due payments and maintained accurate membership master file. Managed iMIS database and created reports to analyze membership demographics to improve marketing strategies, ensured programs and mailings and created membership
Benefit portfolio.
Touch Of Smiles Dental Care, LLC, Cockeysville • MD 2009 – 2011
Human Resources Administrator
Developed, managed and implemented human resources policies, projects and programs including recruitment, staffing, employee relations, salary disbursement, compensation, performance, and training. Provided software training to staff on ADP Advanced MD. Updated position openings on career websites and conducted new hire orientations. Established and
maintained relationships with employees and recruiting agencies. Monitored success rate of recruitment activities and provided alternate resources. Coordinated interviews, selection, reference check, and employment related activities. Oversaw creation of job descriptions, revisions and audits to ensure consistency with current salary benchmarks and FLSA and ADA compliance. Audited personnel files and I-9 documentation. Administered benefits programs including life, health, and dental insurance, pension plans, vacation, sick, and leave of absence. Trained administrative employees on performance management system to ensure consistency in annual performance reviews. Performed employee relations tasks. Conducted management training on recruitment process, performance review, promotions, safety, sexual harassment, and terminations. Managed and generated reports from the Human Resource Information System and established HR project plans and associated communications documents.
Office Administration
Drafted and completed routine and specialized correspondence, reports, forms, documents, records, data, information, presentations and other materials. Negotiated contracts with outside vendors. Established and enforced office management procedures and sales initiatives. Conducted weekly sales meeting. Allocated invoices and expenses to proper budget code, compiled budget reports, and prepared financial statements. Prepared office reports and performed financial audits. Administered and coordinated projects, processes and special assignments, ensured timely update of resource and reference information supplied to the organization and office staff. Implemented sales strategies for the dental office, conducted sales meetings, and established quotas for the staff.
Swana (Solid Waste Association of North America), Silver Spring • MD 2008 – 2008
Registrar
Recruited temporary staff members for conferences and meetings through staffing agencies. Acted as onsite convention registrar for all SWANA Conventions, Webinars and certification courses. Served as contact person for registration, certification program registrations/information and exhibit inquiries. Supervised all registration aspects, recorded registration data, verified membership and documented payment information for all registrants. Prepared and maintained weekly registration reports. Streamlined registration processes, performed trouble-shooting and supported on-line registration project.
Meeting and Exhibits Coordinator
Handled site selection, contract negotiations and proposals, ticket bookings and prepared meeting materials. Managed BEOs and invitation and registration procedures for meetings and conference. Served as liaison to convention or hotel facility staff, suppliers, security, exhibitors and members. Assisted in creating and submitting contract agreements and proposals to hotels and vendors. Established and maintained floor plans, exhibitor communications and agreements, service kits and sales contracts. Informed individuals on conferences and certification programs. Handled travel arrangements and logistics. Coordinated all logistics of each conference, created expense reports and processed travel reimbursements and refunds. Maintained logistical, catering and administrative history of national conferences. Scheduled and prepared materials for site inspections and onsite planning meetings for Combined Sections Meeting and Annual Conference.
American Small Business Alliance (Federal Gov’t Contractor), Columbia • MD 2002 – 2007
Exhibit, Sponsorship and Conference Intern/ Exhibits Registrar
Served as a Federal Government Contractor and assisted in reviewing contracts both to and from federal agencies. Hired government and private sector businesses for sponsorship packages, handled conference attendance, exhibit space and coordinated with purchasing staff for quotes on materials and services needed. Evaluated and negotiated contracts for conferences and meetings. Prepared proposals, activity and development, assisted in contract negotiation and execution to federal government agencies. Performed exhibit booth sales and registrations. Managed registration and booth information, coordinated sponsorship packages and opportunities for each conference/ meeting to clients. Assisted Exhibits Manager with correspondence, program materials collections, general inquiries, and special projects. Documented and maintained logistical, catering and administrative history of national conferences. Scheduled and prepared materials for site inspections and onsite planning meetings. Assisted with pre and onsite registration and travel arrangements. Processed registration forms, payments, and coordinated shipping. Prepared thank you notes for speakers, facilitators, and cosponsors.

EDUCATION AND CREDENTIALS

Bachelor of Arts in Humanities
University Of Maryland, University College – Adelphi, MD

TECHNICAL SKILLS

Database: Seibel, IMIS, Salesforce, Filemaker Pro, Reloassist, Geotrakker, System 36 (Accounting System), HRIS (SAGE), EXPO CAD, ADP Advanced MD, WebEx, QuickBooks (Accounting Software)
Microsoft: Office (Excel, Publisher, PowerPoint, Word, and Access (Beginner), Outlook) Internet: HTML, JAVA

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