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The sample below is for a Operational Lead – Outsourcing of IT Operations Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Operational Lead – Outsourcing of IT Operations Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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IT MANAGEMENT

Accomplished, articulate and savvy IT Management professional with more than 25 years experience driving IT infrastructure projects and support in challenging, competitive markets. Decisive, solutions-focused, and results-oriented IT leader with experience in emerging technology projects and networking operations, procurement, and migration initiatives, successfully managing enterprise IT projects under deadline-driven environments. Progressive leadership experiences have created a passion for surpassing corporate objectives via combination of world-class technology-driven management and superlative operational initiatives. Seek a world-class organization that can utilize extensive IT Compliance, Change Management and Networking expertise.

Core Competencies
SAP R3 / BW • UNIX / Oracle Experience • CNE 4, 5, 6 • Inventory & Asset Management • Basic/C++
Staff Training/Development • Negotiation • Team Leadership • Communications • IS Media/ALE
Process Streamlining • Quality Assurance • Operations Improvement • Risk Management specializing in SAP

PROFESSIONAL EXPERIENCE
Oxford University Press, Cary • NC 1999 – Present
Operational Lead – Outsourcing of IT Operations (2011 – Present)
Basis System Administrator/Network Administrator/Remote Support (1999 – 2011)
Provide long-term IT/IS Administration and Support services, administrator for Oracle 8, 9, 10 for SAP and RedPrairie Marc Systems that include upgrades and installations. Provide strong knowledge and resources for management of EVA3000 and Pillar Axiom Storage, strategically converted backups from Backup Exec to DataProtector, setup backup strategy for OUP for database, and file storage option for 2 remote sites. Implemented EVA610 installation with HP Storage works Full SAN Switches and successfully migrated all data from EVA3000 and Pillar Axiom to new storage hardware. Provide strong knowledge and support for SAP Basis providing administration service on Windows platform with Oracle. Collaborated with third-party consultants for installation of 46C and BW2.0 with IS Media and upgraded from 46C to 47ext200 with IS Media and BW2.0 to BW3.0 and 3.5 content. Provide Basis administration that supports 3Tier systems in R3 and BW and successfully developed and monitor system refreshes and copies. Leverage strong administration functions focused on ALE, User and Batch administration and developed critical security model while focused on Transport management initiatives. Provide post implementation/installation training for end users as needed and focus on software/hardware knowledge and understanding and developed all documentation needed for training. Provide Disaster Recovery initiatives that include SAP system recovery implementation, developed, and tested business continuity planning strategies and final disaster recovery procedures/processes. Served 4 years as Lead Operations Analyst for 2 sites that included all IT Operations and Service Desk oversight and developed required monthly reports for upper management. SME for Oxford University Press outsourcing to HCL completion and provided 4 years of IT audits for in-house IT support and IT Departments. Collaborate with all vendors to ensure hardware equipment were under contract maintenance programs. Windows Administration consists of installation, upgrades, and applying hardware/BIOS patches, and all server operating systems support for Windows 2000, 2003 and 2008 and familiar with Active Directory maintenance and user setup. Support current and past Windows operating systems for desktop users, NT, XP, and Windows 7. Provided telephone management initiatives that included phone equipment upgrades, switches, boards, software and managed all phone and messaging operations that included punch downs, phone and vector writing. Collaborated with vendors to initiative $250K savings in phone usage by streamlining 2 locations phone usage initiatives.
Key Highlights:
• Developed documentation and training of Operations Staff monitoring systems that include batch jobs in 24 x 7 operations.
• Managed operational transition of IT Operations to 3rd Party Outsourcing and developed data backup/restore strategy for SAP using VERITAS and Data Protector.

• Managed operational transition of IT Operations to 3rd Party Outsourcing and developed data backup/restore strategy for SAP using VERITAS and DataProtector.

ADDITIONAL EXPERIENCE
(Details available upon request)

Technical Communications Coordinator/Tech. Writer/Supervisor Computer Operations – Champion Products, Inc, Clayton/Dunn, NC; Office Manager – Tarheel Peanuts, Inc, Wilson, NC; Administrative Assistant, Traffic Department – Lely Corporation, Wilson, NC

EDUCATION AND CREDENTIALS

Associates Degree in Accounting – 2 credits short
Illinois Valley Community College, Olgesby • IL

TECHNICAL PROFICIENCY

 Basis Administration
 SAP R3/BW Security
 BW Concepts
 CNE 4, 5, 6
 Help Desk Management
 Windows Servers 2000 – 2008
 MCP NT 4.0
 Basic/ C++
 UNIX Program Environment
 Oracle
 Transport Management
 Remote Support
 Pillar Axiom Storage
 IT Audits

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