View Cart

Certified Resume Writers | Professional Resume Writing Service ~ Starting at Only $99!

The sample below is for a Operations Management Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Operations Management Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

Get Started Now!

OPERATIONS MANAGEMENT

Results focused and dynamic professional, with comprehensive background leading all aspects of business operations including business initiatives, sales, customer service, revenue growth, and process improvements. Consistently achieves record-high customer satisfaction rankings, improvements to the bottom line, and success in the turnaround of underperforming operations. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. Proactive and a perceptive leader with strengths in recognizing and accelerating peer’s strengths, highly proficient in working in a fast-paced environment. A team player with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

Core Competencies
Operations Management • Business Development • Strategic Planning • Client & Vendor Relations
Sales • Market Analysis • Needs Assessment • Process Improvement • Staff Development & Training

PROFESSIONAL EXPERIENCE

ALICO / MetLife • Wilmington, DE 2009 – Present
Operations Manager
Manage an operating unit with a budget of over $90 million. Organize and direct business continuity for division and incident management team for over 600 employees and consultants.
Key Highlights:
• Oversee all budgeting and expense budgets for department, and monitored compliance to budget. Review and approve all vendor contracts and expenses.
• Supervise all support staff in handling all space management issues.
• Support nine managers with regard to all recruitment efforts in the Actuarial field.

Chartis • Wilmington, DE 2005 – 2009
Operations & Underwriting Manager
Directed all operational tasks from supplies, space allocation, budgeting, staffing, customer service, and data processing. Established corporate policy, structure, and business plans. Developed and implemented corporate standards for Human Resource activities to education programs and cross training.
Key Highlights:
• Spearheaded successful migration of a $28 million book of business from outside vendor to AIU Holdings.
• Exceeded renewal premium standards by 42% and maintained superior ratings on turnaround time and customer service over 95% of the time.
• Grew revenues by 22% on the riskiest exposures in the business.

Bankers Life and Casualty Company • Dover, DE 2004 – 2005
Independent Agent
Managed all business development and financial operations of insurance products including Long-Term Care, Life Insurance, Annuities, and Medicare products. Developed dynamic marketing strategies to initiate contact with potential customers.
Key Highlights:
• Provided market analysis by zip code of senior market place. Initiated strategic planning and sales presentations to the Senior Marketplace.

Commerce Insurance Services • Wilmington, DE 2003 – 2004
Division Supervisor
Spearheaded incentive programs and educational strategies for all employees in the company. Launched Team leader role as motivator to excellent customer service standards and leader in company marketing initiatives.
Key Highlights:
• Exceeded customer service goals for $25 million book of business with an 89% retention rate and a call abandon rate of less than 4%.
• Initiated process improvements including State of the Art Call Management System implementation.

FUSURA, LLC • Wilmington, DE 03/2003 – 07/2003
Call Center Supervisor
Directed all aspects of over 40 Licensed Property and Casualty Agents who sold personal automobile insurance in 28 states. Initiated incentive program based on call volume, quality, and sales.
Key Highlights:
• Successfully steered sales force management in keeping daily abandon rates of under 5% while using predictive modeling during mass marketing initiatives.

MOREFAR Marketing Inc. • Wilmington, DE 1998 – 2003
Manager
Led business operations for twelve programs nationwide. Organized sales and service teams that had their own incentive based programs. Supported team leadership roles and assisted team leaders in setting up staff development and education.
Key Highlights:
• Established effective business standards, guidelines, and profitability reports for all programs. Initiated and developed service standards for internal and external customers.
• Successfully tracked and monitored data reporting feeds that were detrimental to the business.
• Developed new business initiatives, resulting to 90% program success rate.

EDUCATION AND CREDENTIALS

Wilmington University – Wilmington, DE
Masters of Business Administration, 01/2001

West Chester University
Bachelor of Arts in Public Administration, 12/1992

Order From Us Securely at ResumeMyCareer.com