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The sample below is for a Order Processing and Customer Service Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Order Processing and Customer Service Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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ORDER PROCESSING — CUSTOMER SERVICE

Innovative and knowledgeable Customer Service and Order Processing professional a proven track record in managing overall order operations on a large scale while driving brand growth and improving sales. Experienced customer service professional, recognized for building and support strong client and customer relationships while leveraging superior negotiating skills to achieve brand success. Respected Client Services leader with extensive experience in the manufacturing industry adept at identifying customer service and support opportunities.

Core Competencies
Business Development • Customer Service • Order Processing • Brand Development • Vendor Relations
Negotiation • Team Leadership • Communications • Product Lifecycle & Development • Pricing/Promotions Process Streamlining • Customer Relations • Operations Improvement • Profit & Volume Growth • Returns/Credit

PROFESSIONAL EXPERIENCE
Amano Cincinnati, Inc., City • NJ 2008 – Present
Major Account/Technical Representative
Provide overall customer service and technical support regarding inquiries to various non-computerized time clocks, parts and accessories for end users, dealers, major accounts and distributors. Collaborate with sales team and Vice President regarding pricing and promotions and assist with all conflict resolution initiatives for Major Accounts, Dealers and Distributors. Maintain major accounts, order entry/processing, closing orders, credits and returns from major accounts that include Sam’s Club, Costco, Grainger, American Hotel, and Office Max. Process all orders for end users, dealers, distributors, and internal sales representatives and work closely with service department with warranty requests for replacements, returns and repairs. Assist local and national warehouses in shipping and prepared all orders for various shipping methods.
Key Highlights:
• Selected to assist HR committee for setting up lunch meetings and holiday gatherings and overall event management.
• Proficient in AS400 (KBM), Oracle, JD Edwards, MS Office Suite, Lotus Notes, CommerceHub, EDI, Wal-Mart/Sam’s Retail Link, and American Hotel Register Company.
Spherion Staffing, Wayne • NJ 2006 – 2008
Client Service Supervisor
Successfully maintained and up-sold 80 % of national accounts with Fortune 500 companies (Novartis, Schering Plough, AIG, ACS etc.). Built and maintained relationships between clients, client delivery managers, on-premise managers, and vendors. Recruited top tier candidates for various positions and performed onsite visits to ensure quality assurance was maintained. Developed employees’ performance goals toward objectives were met and oversaw all unemployment claims and hearings, and reporting of all Workman’s compensation injuries and filing incident reports. Counseled temporary employees on attendance, time management and performance initiatives, and processed payroll and resolved all payroll inquiries.
Prime Time Personnel, Parsippany • NJ 2006
Staffing Specialist/Recruiter
Experienced recruiter that specialized in direct hire/permanent placements of all industries; performed heavy outbound recruiting calls; built and maintained relationships between clients and candidates’ and served as client/candidate liaison. Assisted VP with client/candidate follow up and provided service and support for source mass e-mails and mailers.

Apple One Staffing Firm, New York • NY 2005 – 2006
Senior Customer Service Account Manager/ Recruiter
Close collaboration with Regional Manager to provide meteoric rise of NYC Office from a loss of $50K per month to sustainable profitability. Recruited qualified candidates and determined employee performance goals. Assisted in writing and developing telephone scripts, and provided strategic training to sales personnel on phone delivery.

Snelling Personnel, Summit • NJ 2003 – 2005
Sales/Executive Recruiter
Provided recruitment initiatives for top tier personnel for direct hire at all levels. Prospected new clients to successfully grow customer base, and fostered new business relationships, serving as Client/Candidate liaison.
Performed extensive telephone solicitation and served as troubleshooter and customer service representative for the permanent placement division. Developed various innovative and compelling ads and oversaw all direct mail pieces, mass e-mails, and other marketing material and campaign development strategies. Researched companies within various industries to design and implement different sales strategies.

Verizon, Madison • NJ 2000 – 2003
Team Coach-Call Center/Trainer/Sales Consultant
Oversight and management of20 employees in the call center, and conducted call monitoring to ensure compliance to company policies/procedures. Successfully trained 5 offices of new and existing employees on calling plans, features, services, internal systems and sales, and served as Senior Team Coach to Senior Manager for sales team. Conducted motivational sales workshops, oversaw direct customer inside sales, and interacted and resolved complex customer inquiries and concerns on daily basis.
Key Highlight:
• Exceeded monthly objective by more than 400%.
• # 3 in the state out of 1000 consultants for Verizon Packages.
• # 4 in the state out of 1000 consultants for Total Revenue.
• # 5 in the state for DSL sales.

ADDITIONAL EXPERIENCE
(Details available upon request)

Assistant Front Office Manager – Immediate Medical Care Center, Wayne, NJ (1996 – 2000)

EDUCATION AND CREDENTIALS

Business Administration-Liberal Arts – Currently attending
Centenary College, Parsippany • NJ
Medical Assistant Degree – Hohokus Medical Assisting School, Hohokus, NJ – 1994
Cosmetologist Degree – Artistic Academy Of Cosmetology, Fairlawn, NJ – 1990

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