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Management specialist with rich experience in administrative functions, payroll, reporting and providing excellent client service. Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving both short and long-term goals and business objectives. Experienced professional recognized for building strong client relationships while leveraging excellent negotiating skills to achieve success. Possess excellent communications skills and team oriented with proven leadership capabilities.
Administrative Management • Daily Operations Management • Communication • Client Relations • Payroll Processing • Business Development • Forecasting & Analysis • Strategic Planning • Customer Service Operations Management • Training & Development • Reporting • Data Entry • Reconciliation
Orix USA Corporation, Dallas • TX
Payroll/Benefits Analyst 2011 – Present
Instrumental as a benefits administrator, new hire setup, cobra administration and leave administrator. Efficiently audited Payroll for all benefit and deduction related changes. Accountable for new hire orientation, open enrollment self service setup and administration.
• Served as a HRIS System Administrator, Self Service & Ceridian HPW.
• Ad-Hoc Report Writer, Ceridian Power Query and SQL and as a HR Intranet Admin via MS SharePoint.
Payroll Specialist 2007 – 2011
Efficiently processed payroll for 400+ employees via Ceridian HPW. Processes included Multi-State, Expat, Foreign National, Fringe, Deferred Comp, and Incentive Payments. Aided with accounting RCP reconciliations and system maintenance for Ceridian HPW.
• Facilitated employee data entry relating to payroll changes and played an important role as a Ad-Hoc Report Writer via Power Query and SQL
• Successfully maintained SOX compliance and assisted with acquisition and integration of 200+ employees.
Ceridian, Oklahoma City • OK / Morrisville • NC
Customer Application Team Supervisor 2006 – 2007
Supervised Team of 7+ application analysts and provided 2nd level support for Self Service, Time and Attendance, Empowerment and Cybershift. Lead weekly internal and external calls with clients.
• Critical as an implementation team member during new customer setup, product testing and process documentation phases.
Outsourcing Payroll Team Lead 2002 – 2006
Served as a primary point of contact for Issue Resolution and Client/Union Contact for escalated issues. Supervised 10+ payroll processors. Trained team members on procedures, tested and managed service aspect all new system implementations.
• Facilitated SOX compliance and positioned as a Contact Owner of long term projects such as GL stabilization and 401K customization.
EDUCATION AND CREDENTIALS
BBA, Human Resource Management & Business Administration – in progress
Texas Woman’s University, Denton • TX
Associate of Arts
Tarrant County Community College, Fort Worth • TX
Certified Payroll Practitioner (CPP), Raleigh, NC & Six Sigma Yellow Belt Certified