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The sample below is for a Performance Management Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Performance Management Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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MANAGEMENT

Results-focused and dynamic professional, extensive experience in providing technical and non-technical support to end users from IT support to operational training. Experienced in setting direction and driving continuous improvement initiatives. Committed to exceeding internal and external customer satisfaction. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies
Business Development • Project Management • Strategic Planning & Development • IT Support
Technical Support • Performance Management • Staff Training and Development • Process Improvement

PROFESSIONAL EXPERIENCE

Menu Management Services 2011 – Present
Manager
Manage development of new internal business from inception to production. Coordinate and implement cross-functional workflow processes. Collaborate with deployment team to create and rollout successful processes.
• Create ongoing billing and administration process; and manage implementation of sales strategy.

Overflow Call Center (NEO) 2010 – 2011
Manager
Assisted with creation of facilities logistics building out locations, equipment, telephony, hardware and software. Recruited, interviewed, hired and trained staffed of 20 FTE for initial start up. Ensured continuous process improvement through coordination with multiple teams including infrastructure, build the brand and supply chain.
• Identified numerous process improvements both hardware and software migrating to Firefox replacing IE due to Volt limitations.

PulseCare Help Desk 2003 – 2010
Manager, 2009 – 2010
Ensured successful implementation of unified national help desk. Developed billing program. Carried out continuous process improvement by identifying and implanting process improvement programs.
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Team Lead, 2008 – 2009
Senior Support Analyst, 2004 – 2008
Telecommunications Analyst, 2003 – 2004

OTHER EXPERIENCES
Senior Support Analyst EFO Coordinator 1999 – 2003
Specialist Store Controls 1996 – 1999
General Manager RPM Pizza / DPI LLC 1992 – 1996

EDUCATION AND CREDENTIALS

Master in Business Administration; Florida Atlantic University – Boca Raton, FL
Bachelor of Arts in Psychology; Wayne State University – Detroit, MI

SPECIAL PROJECTS
ONOM/Pizza Prep School Coach • PeopleSoft Implementation • Y2K Upgrades
Pulse Software Upgrades • Gift Card Rollout • Credit Card Rollout and vendor conversions
Remote site Upgrade Rollout – Windows 2003 • PulseCare Equipment Services

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