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KEY ACCOUNT MANAGER

Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business development, brand management and operations management. Proven ability to learn new systems, processes and organizations in order to build and manage cross-functional core teams for any scope of project. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Organizational Leadership • Operations Management • Business Development • Staff Management • Client Relations Strategic Planning & Implementation • Sales & Marketing • Process Improvement • Account & Brand Management

PROFESSIONAL EXPERIENCE

Altadis USA 1999 – Present
National Key Account Manager
Handled 25 Convenience Store Chains in America including Circle K, Wawa, Hess, RaceTrac, Kroger – 5 C-store chains, Cumberland Farms, Thorntons and VPS Stores. Developed and increased C Store business into the most respected program for cigars within the industry. Managed key accounts within national accounts and delivered top line sales revenue and profitability for the brands. Maximized availability of products in appropriate channels of distribution consistent with brand strategy with an emphasis on superior new product execution. Utilized leading edge data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits through price optimization. Delivered results while maintaining the highest level of integrity. Monitored competitors’ brands and products as well as market share, competitor market share, and target market share to understand trends.

Consolidated Cigar Corp 1991 – 1999
National Chain Account Manager
Managed business development for most major chains. Analyzed business trends to develop business growth strategy. Created and implemented Convenience Store Chain Program. Implemented local and national marketplace initiatives and promotions to build brand development and maximize brand performance. Established partnerships with current or potential Chain account customers to promote product. Monitored field implementation and execution of regional programs within corporate accounts to ensure product pricing and promotion are in accordance with agreed terms and conditions. Identified and prospected chain account opportunities.

Core-Mark 1985 – 1991
National Key Account Manager
Developed and guided the implementation of the account specific business plan and achieved account profitability and sales target. Served as primary account contact and provided account leadership ensuring increase in distribution of key brand items. Developed account strategies in accordance with overall channel strategy. Established account goals and business plan. Conducted regular reviews of business performance and promotion strategies. Forecasted, budgeted and tracked account revenues and cost. Participated in the development and implementation of account’s financial support program and business building program.

OTHER RELEVANT EXPERIENCES (1966-1985)

Thomas Candy Vice President of Sales 1984 – 1985

Gillett Brothers, Inc. Newport KY Salesman 1966 – 1984

EDUCATION AND CREDENTIALS

Bachelor of Science in Business Administration, 1973
Xavier University

PROFESSIONAL AFFILIATIONS

National Association of Convenience Stores Supplier Board | Advisory Council-Outlook Conference | Advisory Council-Convenience Retailing University | Advisory Council – National Advisory Group | Committee Member NACS Manpower Committee | Big Brother Volunteer

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