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Results-driven and highly dedicated administrative professional with solid experience in the administration of accounts, general office operations and data management and a proven leader in progressively dynamic and challenging positions. Highly organized, efficient and skilled in a variety of office support tasks. Highly motivated, dependable, and demonstrates professionalism in handling various administrative and program support functions critical to organizational success with proven ability to thrive in busy environments with positive results. Proven ability to create and implement program and creative strategy that aligns with the Company’s overall business and creative goals. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients
Core Competencies
Organizational Leadership • Work Flow Administration • Program Coordination • Client Relations • Interdepartmental Coordination • Administrative Functions • Daily Operations Management • Customer Service • Schedule Management • Project Management • Strategic Planning & Execution • Interdepartmental Collaboration


United States Department of Justice, Washington • DC
Program Specialist 2/2008 – Present
Served as principal point of contact for Department of Justice’s vendor outreach programs and administrative operations. Conversed to large and diverse audiences and demonstrated a high degree of customer service. Planned conferences and coordinated logistics for monthly Vendor Outreach Sessions, both internally within DOJ, and with outside organizations. Supervised logistics for OSDBU’s Annual Small Business Awards ceremony. Organized ceremonies, handled multiple tasks, set deadlines, determined cost, coordinated space, time, location, catering, and negotiated pricing. Handled administrative operations, implemented administrative policies and procedures, and provided advice to management on administrative processes. Identified inadequacies and applied procedures to improve quality of administrative services and work productivity. Worked as primary point of contact for records management, emergency preparedness, property management, and office operations. Handle purchasing of supplies, equipment, and services. Maintained office web site, updated and ensured accurate and current information’s are loaded for public viewing. Supervised organization and execution of travel and logistical arrangements. Performed analysis to determine efficiency of vendor program activities and developed plans of action to meet program objectives. Responded to vendor inquiries by phone and email in accordance with the organization’s mission and policy. Organized meeting’s with small businesses and established strong working relationships. Analyzed various planned procurements to ensure adequate market research is conducted to identify procurements that are within the capabilities of small businesses. Prepared recommendations on appropriate procuring methods to contracting offices and assessed procurement review documents. Represented the Department in fairs, shows, and conventions. Handled controlled correspondence through the Department’s electronic correspondence tracking system. Created reports, memos, letters, and other documents, provided review and edit prior to release, sub mission for signature, or other disposition.

Administrative Specialist 11/2005 – 2/2008
Served as point of contact for authoritative information on administrative policies and procedures. Handled all internal administrative assignments and monitored activities to ensure timeliness, consistency and completeness. Assessed administrative programs, systems, functions, and data, and recommended process improvement. Updated the Director of important administrative matters and followed up on the status of specific assignments and action items. Disseminated information’s by phone and email to vendors seeking to do business with the Department. Checked correspondence, memos, and reports to be consistent with established agency formats and guidelines. Served as records custodian and ensured the proper maintenance, storage and destruction of records. Preserved accurate account of DOJ property. Managed and controlled all inventories and property transactions. Coordinated with human resources staff, advised managers on personnel matters. Delivered input and data analysis in formulation of budget and collected information on anticipated needs in preparation for new fiscal year budget. Arranged travel documents and submitted vouchers for reimbursement within specified time limits. Served as timekeeper and maintained accurate accounting of time and attendance. Developed written guidelines and procedures for structure of small business program activities.
Secretary 1/2003 – 11/2005
Performed administrative and clerical tasks. Handled visitor’s appointments and telephone calls. Conversed with vendors and the public over the phone, in person, and in writing. Arranged Director’s calendar and scheduled appointments based on current issues of importance without prior approval and arranged meetings, briefings and conference calls. Provide advice to the Director on developments, progress concerning problems, and followed up with the responsible official to expedite necessary action and final settlement of the issues. Prepared background materials, reports, and presentations for Director’s public speaking engagements. Handled arrangements for Director’s travel and scheduled visits, transportation, and hotel reservations. Organized the purchase of supplies, equipment, and services, and provided arrangement for facility improvements. Reviewed incoming and outgoing correspondence and prepared correspondence that addressed clerical and administrative issues. Assisted in planning vendor meetings and organized registration processes. Served as liaison between the Director and small business specialists. Attended executive meetings in Director’s absence, disseminated meeting notes and followed up on action items with appropriate staff members. Collaborated with management and small business specialists to conduct special projects and assignments.

United States Department of Justice, Washington • DC 7/2001 – 1/2003
Office Services Assistant
Served as principal point of contact for the news media, press and general public. Handled calls, established nature of business and referred reporters to appropriate press officers and department component agencies. Answered phone calls from high-level government officials including Assistant Attorney Generals, White House cabinet members, and heads of Department component agencies, and referred calls to appropriate press officers for immediate handling. Circulated news and information pertaining to significant cases and issues, such as press releases, criminal and court cases involving various terrorism indictments. Investigated complex inquiries and complaints and developed solutions or alternative methods of proceeding. Conversed specific information to the news media, the press, and the public on inquiries of a sensitive and controversial nature. Organized case files for protection and retrieval of records. Arranged employee’s domestic and foreign travel including hotel reservations and prepared reimbursement vouchers. Prepared required documents and assisted reporters in obtaining press credentials. Communicated reporters, as necessary, to advise them of Department activities such as news conferences and press briefings.

Encore Management Corporation, Silver Spring • MD 2/2000 – 1/2001
Administrative Assistant (Contractor) – United States Department of Justice
Provided administrative and program support to Director and Program Coordinator for the Juvenile Mentoring Program. Established various databases to track, control, and report on the activities of the program. Prepared facts, data, and information on program as background for meetings, hearings, briefings, and reports. Assessed hundreds of incoming applications and compiled data to prepare weekly status reports for management. Organized 500 applicant records. Systematized information into tables and charts for analytical and management purposes. Designed 25 page chart detailing pertinent applicant data for Department Administrator for congressional hearings. Gathered 30 document binders for grantees and prepared for signature by Department Administrator. Created correspondence to notify applicants of status and prepared for mailing.


Bachelor in Business Administration
Prince Georges Community College


Acquisition Essentials – Department of Homeland Security, 2012
Women-Owned Small Business Program- Department of Justice, 2011
Small Business Training: Department of Justice, 2010
Records Management – Department of Justice 2010
8(A) Set Aside Training: Small Business Administration, 2009
Simplified Acquisitions Procedures: Management Concepts, 2003
Federal Human Resource Management: Human Resource Institute, 2003

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