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Program Support Assistant
Analytical and detail-oriented Program Support professional with proven track record of performing quality client service and support under strict timelines. Demonstrate excellent communication, organizational, time management, and problem solving skills. Efficient and effective Inventory Management and procurement experience for a diversity of programs/projects in a fast-paced deadline-driven environment. U.S. Military Veteran, and skilled problem resolution expert, able to pinpoint root cause of difficulties and resolve within a timely manner. Exercise independent judgment, decision-making abilities, and a high level of confidentially. Fluent in English and Spanish. Proficient with Microsoft Office Programs, Vista Suite, CPRS, and type 45WPM.
Purchasing Agent/Contracting Officer–Miami Veterans Administration Medical Center, FL 2007 – Present
Provide key coordination of clinic programs, and provide in depth research of required medical data.
Coordinate clinic programs and organize committees that provide superior customer care.
Perform critical translation services from Spanish to English that promotes clarity of communications.
Assist all veterans with innovative problem solving initiatives that allow for better care for veteran soldiers.
Follow up on patient care and clinic visits, chart any notes required for ongoing issues or schedule future appointments for veterans.
Provide critical reconciliation of all government accounts and note any discrepancies.
Personal Assistant – Mr. Jose Pardo Sr., Palo Alto, CA 2002 – 2007
Performed all patient assistance with special needs daily, managing all personal care and administrative projects.
Developed close bond with patient and family members, and patient felt at ease and maintained stable health with no falls or injuries during tenure.
Patient Care Coordinator – Stanford Medical Center, Palo Alto, CA 2003 – 2006
Provided patient assessments with practiced care and compassion, and assisted physicians with numerous medical procedures.
Garnered, verified and processed all patient information, and assisted in filling out all appropriate pre-surgery forms.
Prepared patients for surgery and assisted in post recovery patient care.
Patient Care Technician – Jackson Memorial Hospital, Miami, FL 2002 – 2003
Provided nursing assistance for patients with common diseases and minor injuries, measured and recorded vital signs and administered immunizations when appropriate.
Collected and prepared lab specimens for analysis.
Prepared patients for outpatient minor surgery.
Sgt. Combat Medic – United States Army, Ft. Benning, GA 1992 – 2002
Served in the U.S. Army as a Combat Medic, Operating Room Technician, Supply Technician, Practical Nurse, and Squad Leader.
Assisted in all funeral details during military service, provided procurement and inventory management initiatives, and served as Practical Nurse for all injured soldiers in the Army.
EDUCATION / CERTIFICATIONS / AFFILIATIONS
A.S., Psychology – University of Maryland – 1990
Practical Nursing – Academy of Health Science – 1996
Operating Room Tech. – Academy of Health Science – 1984
Combat Medic/Triage – Academy of Health Science – 1983
Habitat for Humanity │Veteran’s of Foreign Wars │ASPCA