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QUALITY ASSURANCE/CONTROL

Responsible and highly motivated professional with solid and diverse experience as Quality Assurance Manager, with ability to perform audits, daily surveillance, create corrective and preventive action, provide recommendations and perform corrective action. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and environmental management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients

Core Competencies
Organizational Leadership • Operations Management • Team Management • Project Management • Inventory Management • Strategic Planning & Implementation • Interdepartmental Collaboration • Policies & Procedures Compliance • Staff Training & Development • Quality Control/Assurance • Process Improvement • Safety Audits

PROFESSIONAL EXPERIENCE

AECOM • Afghanistan 3/2011 – end-date
Quality Assurance/Quality Control Manger/Safety Manager/ PWS Compliance Officer
Served as quality and safety manager for the A-Temp contract for the Afghanistan National Army maintenance program. Ensured essential vehicle maintenance duties are performed properly and on time. Supervised and guided quality and safety staff. Managed costs, schedules and resources as well as all quality and safety auditors. Ensured quality and safety department goals are met including meeting commitments and coordinating overall quality assurance and safety schedule. Handled employee relations including policies, benefits, procedures, and performance reviews. Created and oversaw implementation of quality metrics for team performance. Collaborated with interdepartmental teams to enforce ongoing quality improvement processes. Anticipated program release issues, applied corrective action and escalated issues when needed to resolve and achieve commitments. Handled special projects and monitored operational measurable customer interface on quality issues and corrective actions. Served as member of the Corrective Action Board (CAB), handled critical and customer contract issues to identify root cause and establish countermeasure. Served as Continuous Improvement Manager, enforced continuous improvement (CI) effects at each campsite. Managed operational transformation utilizing LEAN, SIX SIGMA, and other advance problem-solving tools

DynCorp, Baghdad • Iraq 2/2007- 5/2010
Quality Assurance/Quality Control Manager/Safety Manager ISO 9000
Directed development, maintenance and implementation of quality control and safety program throughout Iraq to meet contract requirements. Established Quality Assurance plans to direct and conduct schedule quality/safety audits and surveillance on contract operations to identify and correct deficiencies. Gathered data and other information relevant to conditions under investigation. Created schedules on audits and coordinated with Principle Deputy Program Manager and Customer. Ensured all QA/QC employees are aware of contract requirements, procedures. Developed QA/QC audit checklists used for evaluation of the audited department. Planned and managed QA/QC training activities related to QA/QC. Created QA/QC plan requirements and QA/QC procedures. Established and implemented corrective action plan, provided recommendations and implemented continuous improvement throughout the CIVPOL program. Conducted surveillance and ensured maintenance on CIVPOL Task Orders. Performed follow-upon audits to ensure all corrective action were implemented and Corrective Action Request (CAR), Preventive Action Request (PAR) are closed. Enforced Corrective Action Board (CAB), which meets noncompliance/deficiencies and contractual requirements. Conducted QA/QC investigations and adjusted customers complaints regarding quality of nonconforming processes. Collaborated with Government Representatives (DOS) to create partnership and teaming agreement between DoS and DynCorp. Maintained QA data and records ensured all OSHA and AIRR requirements comply with OSHA and AIRR CIVPOL program. Performed daily QA/QC and Safety surveillance and audits of subcontract. Advised program manager on trends, vendor’s performance, audits and corrective action needed. Trained employees on QA/QC & Safety, enforced discipline and conducted performance evaluation on assigned employees.

KBR, Baghdad • Iraq 12/2004 – 6/2006\
Property Manager
Managed more than 80 employees consisting of 29 Base Camps throughout Iraq. Managed government items worth $110K including Contractor Acquired Property (CAP) and Government Furnished Equipment (GFE) with a total dollar value over $500 million dollars. Conducted annual physical inventory. Maintained Government’s official records to meet all FAR requirements, contract requirements and procedures according to company procedures. Developed procedures to maintain, protect and preserve all Government property in compliance with FAR 45.5 and DFAR 245.4. Conducted self-audits in accordance with DOD Manual 4162.2-M to include all 15-property functions. Ensured all records are accurate, updated, and complete and maintained in the property record database to identify property summary records. Assessed and approved loss, damaged and destroyed (LDD) for government property. Created Corrective Action Plans, monitored and recommended appropriate actions to management. Performed property-related audits and maintained good working relationship with government representatives. Created Internal Audit Team to reduce amount of missing GFP/GFE/GPM property throughout LOGCAP III in Iraq. Served as Senior Property Material Auditor, collaborated with DCMA and U.S. Army to form partnership agreement to support LOGCAP III program.

Vought Aircraft Inc., Dallas • TX 4/1974 – 12/2004
Quality Program Manager (DCMA)
Served as Quality Program Manager (DCMA) for the C-17, C-5 and V-22 Programs. Implemented quality surveillance plans and operating procedures as well as risk-handling plans. Enforced strategic plan on quality of design and conformance. Conducted in process proofing, measured and analyzed contractor processes on contractual requirements to determine accuracy, reliability and maintenance throughout product life cycle, promote continuous process and quality improvements and final inspection and acceptance on variety of aircraft systems for all military programs.

Employer Name, Kuwait City • Kuwait start-end-date
Quality Assurance Specialist/Industrial Property Manager (DCMA)
Conducted inventory verification, prepared property shortage lists and guided and directed U.S. Army Property Book Officer (PBO), contractors and property manager (KRB) and technicians relating to regulatory and contractual for managing government property required by part of the FAR 45.3.45, 245 of the FAR, DFAR and DOD 4161.2M. Investigated Loss, Damage or Destruction (LDD) reports received for the contractor.

Employer Name • Uzbekistan start-end-date
Property Administrator/Quality Assurance Specialist (DCMA)
Served on the Initial Response Team (IRT) Camp Stronghold Freedom in Karshi-Khanabad, Uzbekistan K-2 (operation Enduring Freedom). Performed QA/PA functions, reviewed contracts, LOGCAP/AFCAP, Statement of Work (SOW), work Instruction, Property Procedures, Operation Procedures, Quality Procedures, Safety Procedures and Force Providers Procedures for Base Camp.

Employer Name • Kosovo/Bosnia/Albania start-end-date
Industrial Property Manager/Quality Assurance Specialist (DCMA)
Served on the Contingency Contract Administrative Service Team #12 (CCAS). Acted as Industrial Property Manager and Quality Assurance Specialist in the Balkans such as Bosnia, Albania and Kosovo. Performed inspections on Base Camp Operations and maintained Food Preparation Services, Laundry, Construction, Maintenance, Water, Fuel, Heavy Equipment, Transport Sewage, Hazardous Material, Mail Services and other Logistic functions.

Employer Name • Kosovo/Bosnia/Albania, Houston • TX start-end-date
Quality Assurance Specialist (DCMA)
Served as Quality Assurance Specialist for DCMA Stewart & Stevenson to support mission for the U.S. Army. Participated on multi-functional Contract Administration Services (CSA) team at the field activity. Coordinated with DCMA team members, contractor personnel and customers to select analyze, measure various processes and identified methodology for improvement to enhance completion of contracts and customer satisfaction. Contributed to the fielding for over 1245 FMTV trucks to the U.S. Army.

EDUCATION AND CREDENTIALS

BBA/Business
Dallas Baptist University, Dallas, TX

AA/Mid-Management
Mountain View Jr. College, Dallas, TX

TRAININGS & CERTIFICATIONS

Certified Quality Assurance Specialist (DCMA) | Certified Quality Assurance Specialist (NASA) | Certified Quality Assurance Specialist Automotive (DCMA) | Certified Industrial Property Management Specialist (DCMA) | Certified Professional Property Administrator, CPPA (NPMA) | Certified Professional Property Specialist, CPPS (NPMA) | Certified Professional Property Manager, CPPM (NPMA) | Certified ISO 9000/9001 (DCMA) | Certified ISO 9000/2000 Auditor (DCMA) | ISO 9000 Representative (DynCorp) | Current Secret Security Clearance (DCMA) | Certified Safety Officer (U.S. ARMY) | Certified Six Sigma Black Belt (Expert Rating Training) | Certified in Leans (Expert Rating training) | Subcontract Management & Administration (DynCorp) | Leadership 360 Training (DynCorp) | Environmental Officer Training (RMS) | Hazardous Waste Management & Spill Response Training (RMS)

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