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QUALITY CONTROL/ASSURANCE

Responsible and highly motivated Quality Control/Assurance professional with solid and diverse experience in operations and production management with proven ability to perform audits, create corrective and preventive plans, provide recommendations and implement corrective actions. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and environmental management skills. Detailed oriented with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Organizational Leadership • Operations Management • Quality Control/Assurance • Process Improvement • Safety Audits • Project Management • Team Management • Strategic Planning & Execution • Staff Training & Development Policy & Procedure Compliance • Customer Service • Sales & Marketing • Budget Management • Client Relations

PROFESSIONAL EXPERIENCE

UGL Services, Torrance • CA 1/2011 – Present
Operations Manager
Served as Regional Facilities Manager, oversaw and ensured quality performance on all maintenance operations at Toyota Motor Sales National Head Quarters Campus. Managed five direct reports including Maintenance Manager, Administrative Manager, Contracts and Sub-Contracts Manager and Janitorial Manager. Handled 42 buildings, with a total area of 2.5M Square Feet and more than 4,000 Assets including all HVAC units, Boilers, Coolers, Chillers and Electrical Systems. Managed 112 employees including Maintenance Techs, Audio Visual Techs, Janitorial Employees and Administrative Personnel. Managed quality and ensured safety, preventative maintenance, capital and investment projects and programs are implemented. Managed budget and ensured all Key Performance Indicators established by contract with Toyota are achieved or exceeded. Acted as Maintenance Representative on Disaster Preparedness Board for Toyota Motor Sales.

Honda Manufacturing of Alabama, LLC, Lincoln • AL 1/2002 – 1/2011
Team Manager – Vehicle Quality Department 2006 – 2010
Managed seven exempt and two non-exempt Quality Associates. Developed fiscal business plan and budget targets, which includes Manpower, Expense and Investments. Managed logistics and inventory control. Handled and decreased quantity of CBU inventory in CBU Repair lot. Collaborated with AHM return CBUs, Stop Ships and Quality Sweeps. Served as Plant Quality Lead for IQS Quality Survey Activity. Created and conducted quality activities to ensure JD Power and Associate Survey scores are improved. Coordinated audit events between R&D (HRA-0, HMA New Model and Q-Division, ensured model targets are achieved through PDCA. Ensured quality on Stamping, Weld, and Paint and Vehicle Assembly product. Created, maintained and implemented Quality tracking and improvement strategies to ensure plant quality and production departments counter measure quality concerns are communicated. Provided plant wide quality awareness training for 4,600 employees. Served as Chief Color Evaluator, provided final customer Viewpoint evaluation for color match for all HMA CBUs. Acted as CAR Form Administrator, managed Quality Corrective Action Program. Ensured all concerns on adequate countermeasure effectiveness within plant wide quality standard target times are escalated.

Administrator – Plant Services Division (Plant Start Up) 2002 – 2006
Served as Plant Security Administrator. Collected and outlined requirements to contracted security firm consisting of over 120 security personnel with $1.4M worth of annual contract. Acted as Brief Senior Management on all plant security concerns and events. Established and enforced plant security procedures and capital projects. Developed security systems for plant including plant security access system, cameras and alarms. Acted as Corporate Travel Administrator, established Plant Travel Policy. Trained all Department and Travel Reps on Policies and Procedures. Educated and advised contracted travel company on Honda Travel Policy. Handled distribution and training to all Honda associates on travel policy. Served as Records Retention Administrator, collaborated with Corporate Legal to develop plant records retention policy. Trained Records Retention Representatives on plant policy. Selected and managed contracted records Retention Company. Served as Company Car Administrator, created company car policy established, and maintained service for Company Vehicle Fleet consisting of over 350 Vehicles. Administered Associate Purchase Program, which is a discount Honda Products to Honda Employees.

GE Power Systems/General Electric, Pensacola • FL 3/2001 – 1/2002
Generator Technician
Managed fabrication and build up of a 480-ton electrical generator for power generation companies. Handled core construction and internals of generator and braze copper phase connectors. Assisted with conductivity testing and welding of generator.

Sterling Fibers Inc. Pace FL 6/1990 – 3/2001
Sales/Marketing Representative, Charlotte • NC 5/2000 – 3/2001
Served as Account Manager for 2nds Quality Products for the Southeast Sales Region. Established and increased customer base for spinning mills to Utilize Acrylic Fiber. Investigated and resolved quality complaints for plants using Sterling Product. Collaborated with domestic and international clients to move 2nds Quality Inventory as well as with the R&D group on new product application. Presented new product applications to new and existing customers. Updated production plant on customer feedback about product.

Production Supervisor 1/1998 – 5/2000
Handled operations of seven Acrylic Fiber Production Lines with a capacity in excess of 20,000 pounds per hour. Managed and oversaw activities for 16 operators and four lead operators. Facilitated team and safety meetings and ensured quality of product is maintained. Ensured compliance with ISO 9001, OSHA, Continuous Improvement and all Environmental regulations and guidelines. Managed Laboratory Sampling, Line Maintenance, and Product changes. Coordinated with R+D and Engineering on new product Development and production line upgrades. Performed Lockout – tag outs, issued Safe Work Permits for Welding and Confined Entry Permits. Served as Shift Emergency response coordinator and direct report to Production Manager.
KeyHighlights:
• Recipient of the Sterling Chemical Star Award 1999 for cost saving efforts, which resulted in an annual savings of over $250K for FY99.

UNICCO Service Company @ Sterling Fibers Inc., Pace • FL 2/1996 – 1/1998
Site Manager
Managed staff and created schedule. Planned, supervised and directed operations and personnel necessary to provide outsourced support services consisting of 85 employees with an annual budget of $1.5M

Site Supervisor 5/1995 – 2/1996
Supervised contract employees and services. Managed staffing and processed work rotation scheduling. Mentored, coached and counseled staff. Planned and conducted process and safety training. Monitored and reported business plan. Served as plant forklift instructor.

Relief Operator 7/1993 – 5/1995
Managed vacation coverage and overtime reduction for seven positions throughout the Finished Products Department. Ensured ISO Procedure Documentation of processes.

Contractor 6/1990 – 7/1993
Served as Chemical Operator, Tank Farm Operator, Store Room Attendant, Shipping and Receiving Clerk, Forklift Operator, Production worker and Demolition Crew.

EDUCATION AND CREDENTIALS

Bachelor of Science, Business Administration, (in process)
Troy University, Troy AL

Associate of Science, General Education, 2000
Troy University, Troy AL

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