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Hands-on professional with experience in recreation management for housing corporations. Excellent director with strengths in relationship-building skills and resource optimization skills. Committed to increasing revenue, maximizing performance and providing the highest levels of customer service. Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations. Proven track record in recreation program development, budgeting and facility management.
Recreation Management • Strategic Planning • Client Services • Facility Management • Program Development Budgeting • Policies & Procedures • Process Improvement • Training & Mentoring • Maintenance
Rhodes Ranch HOA, Las Vegas • NV 2009 – Present
Director of Recreation
Oversaw aquatics, programs & fitness staff. Designed and implemented program areas for the recreation facility. Handled recreation program development, facility management and budget management. Innovatively developed marketing and promotional materials. Produced community newsletter and raised ad revenue. Served as a community liaison to the Advisory & Events Committee’s.
• Supervised the maintenance of the Recreation & Aquatic facility.
• Managed front desk staff, maintenance staff, trainers, sub-contractor staff and aquatic staff.
Pulte Homes Corporation, Las Vegas • NV 2005 – 2009
Customer Relations Manager
Accountable for maintaining positive homeowner relationships by providing quality customer service. Generated business by implementing customer referral initiatives. Thrived to drive customer satisfaction survey scores contributing to top JD Power scores. Managed customer relations in the community including investment and ROI accountability, forecasts, and budget variances. Communicated day-to-day work of each trade to guarantee quality workmanship and “on time, every time” accountability. Mentored and trained new hires consistent with the Customer Relations Training Process.
Pulte Homes Corporation, Henderson • NV 2004 – 2005
Director of Activities
Successfully managed 15 Activities Department employees. Oversaw the development and implementation of resident recreation programs, special events, classes, community- wide events, resident volunteer program, and 40-chartered clubs. Served as the advisor of lifestyle committee. Administered the association newsletter and mailed to 5200 homes.
• Efficiently raised $35,000 in sponsorship income.
• Developed and implemented a $1.5M Activities Department budget.
Pulte Homes Corporation, Henderson • NV 2003 – 2004
Assisted in event programming, implementation and soliciting in kind donations. Aided in facility scheduling, maintained and updated the activity section of the community website.
EDUCATION AND CREDENTIALS
BSc, Recreation and Leisure Studies
University of Nevada Las Vegas • NV
ASD, General Studies
Community College of Southern Nevada
Microsoft Office Professional Suite (Word, Excel, Works, PowerPoint, Access, Outlook), Photoshop