View Cart

Certified Resume Writers | Professional Resume Writing Service ~ Starting at Only $99!

The sample below is for a Regional Serviceability Project Manager CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

Get Started Now!

PROJECT MANAGEMENT

Experienced and knowledgeable Project Management professional with more than 20 years experience driving quality assurance project operations in challenging and competitive markets. Decisive, solutions-focused, and results-oriented leader with experience in communications and marketing development, automation and technology-driven initiatives. Progressive leadership experiences have developed a passion for surpassing corporate objectives via combination of world-class Project Management and superlative operational initiatives. Seek a forward-thinking company that can utilize extensive IT and leadership expertise, and strong project engagement skills. Fluent in English and Spanish.

Core Competencies
Business Development • Project Management • Profit Growth • Vendor Relations • Staff Training • Negotiation Team Leadership • Strategic Analysis • Communications • Process Streamlining • Customer Relations
Contractor Oversight • Operations Improvement • Construction Knowledge

PROFESSIONAL EXPERIENCE
Time Warner Cable, New York • NY 1994 – 2011
Regional Serviceability Project Manager (2009 – 2011)
Regional Network Operating Center (RNOC) Analyst (2008 – 2009)
Workforce Management (2006 – 2008)
Business Operations Analyst (2004 – 2006)
Administration Department (1996 – 2004)
Customer Service Representative (1994 – 1996)
Developed and implemented an Automation of Serviceability tool that promoted communication between call center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4 days. Complete oversight for infrastructure of Automation Serviceability tool and managed all escalations across region focused on non-serviceable issues. Maintained green initiative and served as Project Manager for automation projects. Researched YTD trends, progress reports and focused on areas that required additional support in marketing needs, revenue generation and new market account service. Collaborated with outside contractors, technicians and senior level management ensuring customer requirements were met. Worked with property managers and building owners ensuring appropriate wiring and tenant needs were efficiently managed. Served as POC for conflict resolution within assigned area regarding all communications issues. Developed daily reports that benchmarked service outage trends and focused on detected patterns to identify and resolve customer concerns. Performed training and mentoring of staff to adequately service and support all consumer issues and concerns and quickly resolve to customer-focused resolution. Provided complete Project Management oversight for customer service automation project from conception to launch and provided post support training to front line personnel.

EDUCATION AND CREDENTIALS

BS, Project Management – Expected 2012
Empire State College, New York • NY
Project Management Professional (PMP) – 2010
CISCO CCNA Semester – 2009
Queens Community College, Flushing • NY

Order From Us Securely at ResumeMyCareer.com