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RETAIL MANAGEMENT

Accomplished and dynamic professional with extensive experience managing in customer-driven and dynamic industries and recognized success in sales and customer service with proven ability to work effectively in busy environment with positive results. Efficient and highly motivated with working knowledge of the principles and techniques in effective supervision. Strategic thinker and highly successful in driving business forward through increasing sales performance and business development. Highly organized and dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications and environments. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Sales & Marketing • Business Development • Negotiation Strategies • Strategic Planning & Implementation • Staff Management • Customer Service • Operations Management • Staff Training & Development

PROFESSIONAL EXPERIENCE

Rite Aid Pharmacy Levittown PA 1/2007 – 10/2010
Store Manager
Oversaw daily operation for a high volume Retail Pharmacy with annual revenues of more than $2M. Managed P&L, sales and customer service. Handled inventory control and human resource operations. Supervised up to 20 employees and associates performing sales, merchandising and administrative activities. Managed and implemented product-merchandising programs to increase sales and profits within existing operations. Evaluated existing store layout/presentation and directed various strategic initiatives to improve facility appearance and increase customer satisfaction. Handled product inquiries and maintained knowledge of current sales and store promotions. Prepared weekly sales reports for the sales department to track product success. Provided professional development/training programs to ensure consistent management and operational delivery across all areas. Completed store operational requirements by scheduling and assigning employees as well as following up on work results. Maintained store staff job results by coaching, counseling, and disciplining employees and planning, monitoring, and appraising job results. Ensured availability of merchandise and services by approving contracts and maintaining inventories.

Eckerd Drug Willow Grove PA 3/1999 – 1/2007
Store Manager
Supervised 30 management and staff personnel responsible for generating annual sales revenues in excess of $3M. Marketed merchandise by studying advertising, sales promotion, and display plans, analyzing operating and financial statements for profitability ratios. Explained product, details and care of merchandise to customers. Interacted with customers, coordinated with retail buyers to follow-up on shipping statuses, and expedited orders. Participated in local, regional and national trade shows for product development training as defined by territory needs. Ensured deadlines are met and responded to service requests and emergency call-outs. Managed paperwork’s and collaborated with accounting departments on invoicing and shipping problems. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Calculated accurate sales prices for purchase transactions. Maintained up-to-date knowledge on store policies regarding payments, returns and exchanges. Provided information’s on store and products, while maintaining knowledge of current sales and store promotions. Completed weekly sales reports for the sales department. Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
KeyHighlights:
• Implemented Shrink Reduction Program, which improved shrink run rates from 6% of sales to less than 1% within a 12-month timeframe.
• Achieved recognition as Best Shrink Store and Best Customer Service Store in 2001.

EDUCATION AND CREDENTIALS

Associate of Arts in Liberal Arts, 2000
Bucks County Community College, New Town, PA

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